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Business Profile

Heating and Air Conditioning

Hooten Heating and Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/07/2025, **********************'s Heating and Cooling fixed my outdoor HVAC unit after it was damaged by my neighbor. On 01/08/2025, I paid **********************'s Heating and Cooling $1200 for the work. The owner, Matt *********************** reached out to me on 01/21/25, and stated my neighbor paid him $600 towards the work he did on my unit. Mr. ********************** stated he would be refunding us $600 back to my credit card. Mr. ********************** also sent me the receipt showing my neighbor gave him $600. Mr. ********************** told me he had started the refund and that I would see it back on my card. On 01/29/25, I reached out to Mr. ********************** about the refund. He stated I would receive the refund in 7-14 days. On 02/14/25, I reached back out to Mr. ********************** and told him I never received a refund. The same day Mr. ********************** sent me a picture showing he refunded the $600 that day through square. On 2/21/25, I reached back out to Mr. ********************** to inform him the refund did not go through and disappeared from my account. I then reached out to Square who stated the refund was rejected due to an issue on his end. I informed Mr. ********************** of what the Square *** said. He then issued a 2nd refund for $600. Mr. ********************** stated that if this refund didn't go through he would refund me with cash. On 2/27/25, I reached out to Mr. ********************** to inform him the 2nd refund through Square did not go through and disappeared. Mr. ********************** stated he could not give me cash after stating he would before. Mr. ********************** then stated he would refund my neighbor and they could just pay me. Mr. ********************** has never refunded my neighbor. On 3/14/25, I spoke with Mr. ********************** and he stated the $600 refund is between me and my neighbor. Mr. ********************** still has never refunded me or my neighbor the $600. Mr. ********************** was paid $1800 for a $1200 job.

    Customer Answer

    Date: 03/18/2025

    Mr. Hooten has refunded the $600 as of 3/17/25. 

    The complaint can be closed out.

Hooten Heating and Cooling is NOT a BBB Accredited Business.

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