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Business Profile

Cemetery

Swan Lake Memorial Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/14/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Mother is buried at this cemetery, and it is so badly taken care of, not mowed, ponds covered with scum, it is such a sad situation and very disappointed that our whole family is going to be buried here. There are many complaints regarding this cemetery, and we need our families taken care of like it states in the definition of having your loved ones being buried there. They have never responded to any phone calls of complaints that they have received, there are always excuses on why it's not done. We will have no choice but to take this to Fox 4 news and whomever we can get this problem taken care of immediately!! Our families deserve to be in a nice taken care of place for us to be able to visit when we want to!

    Business Response

    Date: 06/20/2023

    We are  a private cemetery without any outside funding.  We provide FREE spaces to veterans and to first responders. We appreciate people that will understand the challenges we are experiencing. We are also looking for employees and volunteers. 

    We normally operate with a small staff and some volunteers. This year has been challenging with the weather has not worked with us and not being able to hire employees or recruit volunteers. 

    Yes we are aware of the conditions at the cemetery. We are working to control Mother Nature. We are sorry that it does look unkempt. We are doing the best that we can with what we have to work with. 

    Although, We are wanting to hire people to work there, we have not had any applicants. We are open to suggestions. We are working diligently to make improvements. 

    Thank you for understanding. 

    Customer Answer

    Date: 06/29/2023

    We did get a spot for free since I'm a veteran but we also paid for a spot. You can barely find the headstones with all of the grass. The ponds are green with scum every summer. They always say they are short on help. I shouldn't have to uncover several stones to find my wife's headstone. I just want them to take care of the place. They might be short on help but I shouldn't have to go out there and hunt for my loved ones headstone. It looked nice on Memorial Day but terrible on Mother's Day. You never know what you're going to find when you go out there. Our loved ones deserve better care. 

Swan Lake Memorial Park is NOT a BBB Accredited Business.

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