Complaints

This profile includes complaints for Moving Pros, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Moving Pros, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Moving Pros, LLC

  1101 NW Pamela Blvd Ste C, Grain Valley, MO 64029

• 

  Moving Pros, LLC

  2901 Hunter Ave Kansas City, MO 64129-1456

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They tracked mud in my residence I was moving from…did not cover my belongings as promised ruined my dresser top and an end table that fell on the dresser it was not covered with padding . Broke a full length mirror.. never let me know until I brought it up..then he continued to text me that I was rude.. It’s not my problem because of their negligence. I hired him to take care of my belongings. It is his responsibility whom he hires to represent the company…and take care of anything broken lost or stolen.

  Business Response

  Date: 02/24/2025

  It was raining while the crew was loading and my driver accidentally got mud on his shoes whlie carrying furniture. Accidents happen. 

  The customer was not present during most, if not all of the unload. The crew unloaded to the garage and had to figure things out themselves since the customer was not present. All items were pad wrapped while on the truck. After the dresser was unload and therefore unwrapped, a crewman sat an end table on a dresser. The end table had been spray painted and it transferred. It easily came out. 

  While I was in the process of taking care of this customer, instead of being appreciative of the ease with which I make the claims process and even go way above and beyond what I'm contractually required to, she was extremely rude, condescending, bad mouthed me, my employees, my business, etc. Due the the customer's disrespect and ill treatment, I decided to do what I'm contractually required to which is pay out based on the weight of the dresser at $0.60 per lb per item. At that point, I was still going above and beyond and was going to buy a new mirror but while the envelope was on my desk waiting to be mailed, I see that she wrote a bad review on every site known to man, at which point I reconsidered. 

  If I am provided the weight of the mirror and the dresser, I'll gladly cut a check for what I'm contractually required to which is $0.60 per lb based on the weight of each item. There was no damaged nightstand. It was never mentioned until now. 

  Business Response

  Date: 02/25/2025

  I'm not reading all that. As you can see from her responses, she is a very nasty person and I have zero interest being berated and/or disrespected by her. I never lied once. 

  The facts are, I'm contractually liable to cover the items at $0.60 per lb per item and that's what I'm willing to do. I normally go above and beyond for my customers but when I'm treated the way I was treated, I'm done. I did block her number when after I told her I didn't like the way she was talking to me, she said, "I can get disrespectful if you want me to". I'm sorry but I'm 42 years old, not in high school. I won't be spoken to that way by anyone, let alone by a customer I'm trying to take care of. 

  Get me the weights and I'll cut a check. 

  Customer Answer

  Date: 02/27/2025

  I am confused how  you feel they have taken care of the issue.  **** has done nothing to resolve the issue for me.  He might state it his response he has but he has not. He never has asked me the weight of the dresser or the mirror and he told you he blocked me so how am I supposed to get the issue resolved.  I was never rude or used profanity I simply said it was the negligence of his employees and it could have been avoided.  He takes that personally and plays victim.  He is like dealing with a child that has child.  I paid him 1600 for a small amount of furniture and some of my things were ruined and he has done nothing but not return my calls, post lies in response, get very defensive when I tell him this is not my problem I paid them to do a job and this could have been prevented.