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Business Profile

Heating and Air Conditioning

Phelps Heating & Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 years ago Phelps H3331**383530373236H and H33**313032373830**34H 6k for a unit. Service warranty ran out. First came in to put it in, worked a day or 2 but then stopped half way through and told me that they&#**;d be back in a week. After 3 and a half weeks later I call them to follow up since we have no ac. They told me they were working on other things. I threatened my attorney and finally came out and put it back in but it stopped working after a week. He had to come out again and fix it, but it went out again. Turns out was a leak. He charged me 160 for service call and it still didn&#**;t fix it. I didn&#**;t hear from him through out spring and couldn&#**;t get a hold of him but finally was able to reach back out. He said he&#**;d call me back after talking to his guy and never call me back. After more calling i finally got a text back that he is in AR. I finally called someone else to come out and fix it, and they found that the part that originally was replaced 2 years ago they never tightened it up and it lasted a while till it started leaking again. He came out and fixed it again, I then called Phelps to follow up and tell him that I had to call someone else to fix it. I told him I want him to pay the 760 dollars and refund my 160 for the service call back then and then he hung up on me. The unit is still warrantied and he is ignoring my calls. I have had no H33**313032373830**34H for almost years now and caused my wife to have a heat stroke.

    Business Response

    Date: 07/12/2024

    The name on the complaint is the son in law of my actual customer. They are outside of the time scope of the warranty. We did attempt to fit them on the schedule due to volume of business, he decided to go with another business, which is out of our control. No refund will be issued for the work done by another business.

Phelps Heating & Cooling is NOT a BBB Accredited Business.

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