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Business Profile

Guitars

Guitar Pedal Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Guitars.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered quite a lot of guitar pedal parts from this business's website. I ordered an out of production germanium diodes, two varieties of them. 1n34a and 1n60a. The packaging and everything claim they are germanium diodes, but they're clearly just some random silicon zener diodes. They're nowhere even remotely close to the product I ordered. My circuit might not even work if I swapped these parts, they're that different.

    I have sent no less than 5, probably more, emails to this business, used the contact forms on their website and have received no response of any kind. I will be informing a considerable number of builders to stay away from this business and will be doing so myself.

    Business Response

    Date: 09/11/2023

    No order number was provided with this message. Please provide an order number so we can check it in our records. Thank you.

  • Initial Complaint

    Date:09/16/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered THREE guitar knobs in June 2022, never received them. I have tried to call - to no avail. I have sent TWO letters with all the documentation I have included here and I sent numerous emails to their "help" address. I don't understand how a company can get away with a $7 purchase and not comply. I for one will never use them again (rather get my stuff form china on **** - it takes forever but I get it). All I want is my three guitar knobs. It was actually a rlief to see that somsone else had the exact same issue with them - buyer beware

    Business Response

    Date: 10/03/2022

    Customer did not communicate any order issues until more than two months after order was shipped, making timely resolution with shipping provider difficult. Customer agreed to shipping terms and chose shipping method that did not carry insurance against loss of items. Regardless, customer was refunded for cost of items. Message has not been responded to, due to the BBB website not working correctly over several days. Please see attached screenshots.

    Customer Answer

    Date: 10/03/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]



    Complaint: ********



    I am rejecting this response because:

    They did refund a whole $2 of the $7 I spent. My issue will remain that another customer complained about the SAME thing, but thank you for the resolution BBB. I will never shop there again



    Regards,



    **** *********

Guitar Pedal Parts is NOT a BBB Accredited Business.

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