We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Improvement

Rolox Home Service, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Rolox Home Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Rolox Home Service, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased ROLOX windows with a 50-year warranty. Having issues with the two larger bay windows. The tracks are failing, and the windows are very difficult to open and close. I have called a spoke with a representative in the KC area and then three phone calls to the Wichita, KS location. I have spoken with two different gentlemen there and they run me through the whole verification of what, when and what warranty. They state they will proceed. I have to call back because I never hear from them. Then they want to charge me a service fee of $125 to come out. I agree to this, just so the work will begin, and they state they will proceed. I never hear from them. I am getting no assistance from the ROLOX Home Center on the warrantied repair of my windows.

      Business Response

      Date: 04/09/2024

      Thank you for sending us a complaint number ********

      Mr. Palmer bought products 16 years ago from Rolox a company owned by **** **** *****. The company he purchased his products from is no longer in business. These 2 companies are no longer in business.

      Rolox Home Service, LLC was established in June of 2015. Everything prior to this date was owned by **** **** ***** a bankrupt company.

      Rolox Home Service, LLC did not sell him any products, but we are more than happy to try to help him out with his situation. 

      If you have any questions, please contact me at *************

      Thank you,

      ***** *********

      Rolox Home Service, LLC

      (I have typed out the letter I have attached in case the attachment does not go)

    • Initial Complaint

      Date:03/07/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The main issue is Rolox started putting on a new roof on Oct. 7, 2022 and one of the workers fell through the roof and caused a lot of damage, knocked down the ceiling fan. The worker came on Nov. 14, 2022 did a terrible job. He put in 3/4 inch drywall and it should have been 1/2 inch, he used the wrong type of tape. The bossman, *****, has agreed to come back and redo what was done. There were a lot of no shows. He said he is waiting on his insurance to pay for it. It has been ongoing since Nov. 2022. The worker that did the bad job scattered paint all over my furniture and floor. I don't think an insurance company would take this long. I talked to him many times and he tells me the same thing, that he is working on it. I would like for them to come in and make it look nice and fix things.

      Customer Answer

      Date: 03/20/2023

      *** called the BBB to let them know that ***** at Rolox called her around the 10th of March, and is going to be sending someone out to redo the work on the house. The date given was within the next two weeks from the date of the call. The date of the 2 week period is March 24th.

      Business Response

      Date: 04/28/2023

      The complaint has been resolved. Her ceiling has been repaired and she is happy with the work done.

    • Initial Complaint

      Date:08/24/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 13, 2020 I purchased windows for my home. Cost was $11,610.00. All winter I could feel wind coming thru the windows. I taped between the top & bottom pane keeping some of the air out. In January I called Rolox & they said when it warmed up a little they would get out to look at the windows. Rolox said that the windows were warped. On 5-2-2022 they said they would order new windows.On 5-25-2022 I called again; they said that they would call me back. On On 6-2-2022 they daid they would call me back; they did not call. On 6-8-2022 I called again & they did not call me back. I emailed ***** ******** (president). On 7-6-2022 ***** said he hadn't heard from Rolox & that he is working on it real hard.
      On 7-21-22 Rolox came out & replaced 2 of the 3 large winhdows. They said that one was cut wrong & they would have to get another pane for it.
      On 8-23-22 I called again. My call was not returned.
      On 8-24-22 I called back & ***** said the windows were not in yet.
      It is very difficult to believe that it takes that long to get my replacement windows

      Customer Answer

      Date: 08/25/2022

      Consumer called BBB and said business is having supply chain issues and she wishes to close her complaint. 

    Rolox Home Service, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.