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Business Profile

Midwives

Mother’s Embrace Birth Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Midwives.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I revived a letter in the mail stating she was dropping me as a pt. Which was fine…however once I got my medical records and a somewhat snarky letter in the mail explaining she’d continue care until 11/20/23, I tried reaching her several times via text and phone calls. Giving her the benefit of the doubt, maybe being busy with a delivery, I waited a few more days before contacting again. However no reply am any form. My texts were very polite and all I asked is for her to touch base with me and call me back when she was able. It’s been several weeks now, a huge lack of communication on her behalf plus now we’re out of pocket $1200!

    Business Response

    Date: 12/19/2023

    I will not be offering any further refund as I only retained the money due for services rendered and refunded the rest.  The details of which were outlined in the contract the patient signed.  I have attached a more detailed letter. 

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