We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

Wright Furniture Galleries

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They delivered two couches to my home. During the process of moving them in they scratched and dented my front door. It took the paint off. It is a new door so there was no previous damage. We never go in and out of that door only to get packages. We go in and out through the garage. After they left about 8 days after we noticed the damage. We had not used the door since. One of the couches had a broken chip off one of the legs which I believe caused the damage. I called the owner and he said he spoke to the delivery guy and they said they did not do it and nothing was noted when they left. It was not noted because we didnt think to check. We didnt expect them to ruin our door. They left one couch in the middle of the room and threw the cushions about. They were supposed to move the old couch into the garage but left before they did that. I believe they knew they damaged the door. I managed to call them to come back and they said they would. This was just 5 minutes after they left. They never did return. I followed up with my sales lady and she said they were already in ************** when I called which was impossible. They lied to me. The sales lady lied to me. They delivered a couch with a damaged leg. I do have a warranty on that particular couch. I was told by the owner they did not cause the damage and he said he would not compensate us for the damage. Actually he couldnt even get those words out of his mouth. I had to literally ask him if he was going to do something about it. He didnt even offer to fix the chipped leg on my chair.

    Business Response

    Date: 10/04/2023

    When the sofa was delivered to the home a gentlemen that we believe was the homeowner was there to accept the delivery.   We moved one sofa outside during the delivery but was instructed by the gentlemen at the house to not worry about moving the other sofa outside.  He stated that someone else could do that later.  He signed our ticket that everything was received in good condition.   We were not notified of any damage to the door until 10 day later.  I felt that due to the duration of time before being notified along with the remaining old sofa that still had to be removed by someone that Wright Furniture was not responsible for the damage door.  I also had individual interviews with the delivery men that delivered the sofa and they both said they did not scratch the door.  The delivery guys stated to me that the gentlemen that was there to receive the delivery actually held the door open for them.    

    Business Response

    Date: 10/04/2023

    When the sofa was delivered to the home a gentlemen that we believe was the homeowner was there to accept the delivery.   We moved one sofa outside during the delivery but was instructed by the gentlemen at the house to not worry about moving the other sofa outside.  He stated that someone else could do that later.  He signed our ticket that everything was received in good condition.   We were not notified of any damage to the door until 10 day later.  I felt that due to the duration of time before being notified along with the remaining old sofa that still had to be removed by someone that Wright Furniture was not responsible for the damage door.  I also had individual interviews with the delivery men that delivered the sofa and they both said they did not scratch the door.  The delivery guys stated to me that the gentlemen that was there to receive the delivery actually held the door open for them.   

Wright Furniture Galleries is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.