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Business Profile

Mufflers

Muffler Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mufflers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an original transmission job that needed to be done. I turned it in on June 28, 2023 and whenever I called there, and I gave them the money the first day, $200.00. I asked how long it would take. She said July 11th and I went ahead and went with it. I called them on July 10th to make sure it would be ready to go. She said they didn&#**;t have it on the rack yet. I paid them to get the transmission on June 29th. So, I asked to talk to the manager and they said it should be done by Wed., July 12. When I drove it off the lot, my car was squeaking. I went right back up there. I said my car has got a squeak. The manager of the place and one of the workers (*****************) came out and pushed around on my car and said it seems like it was ? . They said let me **** it up and I said wait a minute this is going to cost me money. They told me what could be the problem, another $171. I already paid them over $2,000. It is still just as bad as it was before I took it there. Then they said this is what we can really do to fix this and showed me a bill for $600. **** said she would have *** call me tomorrow. Tomorrow came and went and I never got a call back from the manager - 3-5 days. As soon as you get in the car, it starts squeaking. It wasn&#**;t like this before I took it in to them. I would like the $171 back.

    Customer Answer

    Date: 08/09/2023

    This issue has been resolved with the business. 

Muffler Shop is NOT a BBB Accredited Business.

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