Complaints

This profile includes complaints for Cass Regional Medical Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cass Regional Medical Center

  2800 E Rock Haven Rd Harrisonville, MO 64701-4411

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  Cass Regional Medical Center

  1800 E Mechanic St Harrisonville, MO 64701-2017

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Visit 4/29/2025
  I visited the medical center's ER on 4/29/2025 for a knee issue. My EOB states an amount due of $755.62. To date I have paid $520. There seems to be an issue with insurance issuing payment and I have been told on multiple occasions that the entire balance is my full responsibility. Per ****** from billing, who I just spoke to today states, it is my responsibility to make sure the medical center is paid the full amount and it is not the billing's responsibility to obtain payment from the insurance company. To my knowledge and confirmation from my insurance company today, that is not accurate at all. The agent from Allied Insurance company, states I am only responsible for what is outlined in my EOB. I am continuing to make minimal payments of $25 on the amount due to avoid collections but need some assistance to resolve this matter. I am requestin assistance is getting this financial matter resolved.

  Business Response

  Date: 05/29/2025

  The claim was processed by Allied on 11/20/2024 at a deeply discounted negotiated rate agreed to by Cass Regional Medical Center. The Plan Administrator (********* ******** *****) has to authorize and release the funds for payment. This has currently not been authorized by the Plan Administrator up until 05/29/2025 which is now six months after the processing date of the claim by Allied Benefits. Cass Regional Medical Center, on behalf of the patient, has contacted Allied Benefits more than 4 times since that timeframe to try to prompt the release of the funds. Authorizing the payment not only sends the EFT but also the Explanation of Benefits (EOB) which will allow Cass Regional Medical Center to post agreed upon adjustments on the account. The posting of an adjustment is a mutual agreement with the Plan Administrator that is honored when the Plan fulfills their duty of payment. A ticket was escalated on 05/19/2025 with still no completion or communication from either Allied Benefits nor the Plan. Allied Benefits has also confirmed from our multiple phone calls that the member escalated a complaint with Allied Benefits back to the Plan Administrator on 05/08/2025 which has also not been completed. Cass Regional has also left messages with Allied Benefits on their Supervisor Care Team voicemail for escalation and have yet to receive any return calls. I have personally spoken with the patient on 05/20/2025 about the difficulty and the Plans responsibility to authorize the release of the funds for her claim. The member was friendly and understood the information provided to her and the true party responsible for the balance due to lack of payment. This is currently the responsibility of the Plan Administrator (********* ******** *****) to correct and has placed both the member and Cass Regional Medical Center, who provided services in good faith, in the middle of a process issue that is the fault of the Plan. Cass Regional is happy to post the adjustments to bring the balance to the owed patient responsibility reflected on the Explanation of Benefits upon which time ********* ******** ***** honors the agreement but sending not only the payment but the Explanation of Benefits that will allow us to do so. We, in good faith to the patient and our mission, also continue to advocate on her behalf to help call and prompt action by her Plan Administrator who is ultimately the responsible party for the complaint.