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Business Profile

Used Car Dealers

Max Motors Harrisonville

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Max Motors Harrisonville's headquarters and its corporate-owned locations. To view all corporate locations, see

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Max Motors Harrisonville has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I had traded in my 2007 Chrysler Pacifica for a 2019 Ford Flex I had gotten approved for the loan and they took $1000 for the trade and I gave them all the necessary paperwork they asked for also signed papers and drove the vehicle off the lot. A couple weeks later they stated I needed to bring in the documents again cause they lost them or whatever their story is. They told me I wouldn’t get another vehicle or my old one back. My payment is not due until well the 8th of July 2024 well recently got Pulled over and they towed my vehicle and now tow lot will not let me have any of my personal belongings. The car is not registered in my name yet because they just told me the car lot has my title. They told me today they are not taking the car from but I need to call tow lot I’ve spoken w them and will not release any of my belongings. Please help I have a 8 year old and we need our vehicle

      Customer Answer

      Date: 07/23/2024

      On July 8,2024 I had asked max motors the saleman. ******* ***** about my title to my cord flex He responded back to me stating they have my title but needed to go through inspection but the salesman didn’t not give me a time or anything when to bring it it all he stated that he was going to ask the service people and let me know but no response. The have now took my Ford Flex and it’s been a week. Now since I’ve gotten my old car back and I’ve emailed and texted and no response back about my title. Also they had no right to take my vehicle back knowing I was not in default I had even sent them a picture of my money order and still yet took the car from me 

    Max Motors Harrisonville is NOT a BBB Accredited Business.

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