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Business Profile

Lawn Care

Shull Lawncare and Landscaping

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shull repeatedly comes to my house to perform yard services such as seeding and fertilizing that we have not asked for. They do not knock to see if we want the service. They then bill us hundreds of dollars for these services. My husband asked them to stop performing services several months ago. Today they showed up and started fertilizing or seeding without knocking on my door to ask if I wanted services. I had to run the person off, and he said he was working because "We were on a list." I told him to take me off the list.

    This is a thoroughly dishonest business practice. If you don't knock to confirm someone would like a service, and then force them to pay for it, you are extorting money from your client.

    Business Response

    Date: 09/12/2022

    Our customers are all on a 4-5 application per year plan, any other extra services are on a call ahead basis. We typically will knock on the door before any service to let the customer know that we are on the lawn. We regret that this did not happen and it has been addressed with staff members. In this particular case, the plan discussions were made with the male of the household and we will certainly reconfirm before anymore services of any kind are provided. Our telephone number is on all of our bills and we are always open to any discussions of service as our aim to have happy and satisfied customers. 

    -- *** *****
    owner

Shull Lawncare and Landscaping is NOT a BBB Accredited Business.

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