We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

Trotwood Downs Apartments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

This profile includes complaints for Trotwood Downs Apartments's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Trotwood Downs Apartments has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 10,2024, I applied for an apartment at Trotwood Downs with ******* ***************** They requested an employee verification and I gave them my company information on how to verify employment. I was told by the property manager ****** they would not be using that system because it cost/fee. She asked me to email them three paystubs and my w2s for the last two years on June 12,2024. When I called to verify that they received the information, I was told by property manager ******, I needed to bring in the paystub and w2s because they believe they my information was fake. On June 14,2024 my son took the copies to the office. On June 17,2024 I contacted the property manager and she told me I was denied because my check stubs are for workmens comp. I spoke with her again on June 18,2024 and she said reiterating my check stubs said workers comp and that my deposit was no refundable. I work full time and I want my money back. The apartment complex did not contact my place of employment for verification of my employment. Administration fee $100.00 Applications fee $35.00 I would like my administration fee back because they denied me falsely due to misinformation on their part.

      Business Response

      Date: 06/20/2024

      We do NOT manage this property or have anything to do with it since 2022.  We were the property manager up until June 2022 but ceased managing the site at that time.

      Customer Answer

      Date: 06/20/2024

      Trotwood Downs

      property manager ******

      *************

      Business Response

      Date: 07/05/2024

      June 10, 2024, ******************** came into the office to view a 2 bedroom garden unit at that time I per qualify and gave the prospect our rental qualifications and let them know the details on how the process would go with verifying each person is different with employment and rental we approve and or deny based on rental history, employment, and credit.  ******************** fell short on rental and her check stubs indicate she is paid workmen's comp she was emailed a denial letter that states her reason for her denial. It was also noted that the fees are non-refundable.


      ***************************
      Property Manager
      ************

      Customer Answer

      Date: 07/05/2024

      Im not clear on what the message was asking for. This is a copy of my receipt.

      Customer Answer

      Date: 07/05/2024

      I never received a letter from them stating why I was denied with proof. I added a copy of the paystub and w2s I sent them. This is my employer verification code I sent to her. Work Number # ************    (Easterseals Midwest Code *****) I did not receive any proof that my job reported me being on workers compensation. My paycheck are from the company and not from workers compensation insurance. This company fraudulently denied me without doing proper verification because Ms. ****** stated the did not want to pay the fee it cost to verify through the phone service. I think it is only fair to return the deposit if you did not use it to do the proper verification.

      Customer Answer

      Date: 07/05/2024

      I never received a letter from them stating why I was denied with proof. I added a copy of the paystub and w2s I sent them. This is my employer verification code I sent to her. Work Number # ************    (Easterseals Midwest Code *****) I did not receive any proof that my job reported me being on workers compensation. My paycheck are from the company and not from workers compensation insurance. This company fraudulently denied me without doing proper verification because Ms. ****** stated the did not want to pay the fee it cost to verify through the phone service. I think it is only fair to return the deposit if you did not use it to do the proper verification.

      Customer Answer

      Date: 07/05/2024

      I never received a letter from them stating why I was denied with proof. I added a copy of the paystub and w2s I sent them. This is my employer verification code I sent to her. Work Number # ************    (Easterseals Midwest Code *****) I did not receive any proof that my job reported me being on workers compensation. My paycheck are from the company and not from workers compensation insurance. This company fraudulently denied me without doing proper verification because Ms. ****** stated the did not want to pay the fee it cost to verify through the phone service. I think it is only fair to return the deposit if you did not use it to do the proper verification.

    Trotwood Downs Apartments is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.