We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Accessories

Custom Sounds and Tint

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a window tint for my wife's new car on 12-21-22 for 292.57. The salesperson was ***** ********. Invoice number ******. I did not know her new car windows were already tinted. We waited until March for it to warm up so there would be no problems with the tinting. I returned to the store on March 13th and I was told by an employee that the windshield could not be tinted because of the electronics built into the windshield. I asked for a refund and was told they didn't have enough money to return for a cash sale and to come back later in the week. I returned on Sat March 18 and was told they could not make a refund because it was a gift card. I was not told at the time of the sale that a gift card could not be refunded. It is not specified in the contract. I should have been told upon the sale that they would not refund any money. I want my 292.57 returned to me.

    Business Response

    Date: 03/22/2023

    I have talked to ****** ****** and I am sending him a company check in the amount of $292.57  to refund him in full for his gift card purchase.  It will be mailed today 3-22-23.  

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Custom Sounds & Tint installed an automatic starter on my car. My car would not start, and a mechanic diagnosed the automatic start as the issue. I took the car to Custom Sounds to have it removed. After giving me various, and contradictory, explanation, they eventually removed the starter. My vehicle was left outside without the doors locked. An intruder severely damaged my steering column trying to steal my car, and Custom Sounds and tint refuses to repair the damage caused by their negligence.

    Business Response

    Date: 03/08/2023

    We are prepared to make a decision on the damage caused to your vehicle, we just need to see the estimate for repairs or the bill you incurred. We apologize that this happened and are eager to resolve this issue. 
    Our ******** ******* ***** **** made an attempt to contact the customer. He spoke with a gentleman who identified himself as the "Family Attorney" and said he would send a letter via email to ***** ****. We never received the letter. 
    We look forward to hearing from you so that we can do everything possible to resolve the matter in a timely manner.
    Best regards,
    **** ****

Custom Sounds and Tint is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.