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Business Profile

Auto Body Repair and Painting

Carstar Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

This profile includes complaints for Carstar Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see

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Carstar Automotive has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a 2014 Jeep Grand Cherokee Overland Sport. I hit a pothole that cause my suspension to be destroyed. I called my insurance which is ******** and they advised me to take my car to a repair shop that is within their network (Car Craft) had my car towed to their shop to do the repairs, My car has air suspension that requires ******** and this business put air in it instead, which also  caused the *** system and tire pressure lights on my dash to go off, which then caused my vehicle to not be drivable yet again. When I took my car back to them, they stated that they could not find the issue and that they would need to send it over to Dodge Jeep Chrysler next door to them ( which I had originally suggested to my insurance company that it should go there but they insisted that Car Craft would be able to fix it. Dodge Jeep ******** stated that it was air instead of nitrogen in my suspensions, 2 front airbags of the suspension were damaged, and my car needs rewiring to fix everything that Car Craft caused. The business never informed me when they would send my vehicle to *****, I had to find out through them (Dodge) that my vehicle was dropped off by Car Craft, it was driven by Car Craft (still damaged) next door, Dodge had  to look for me in their lobby (that I was not in, because I had no knowledge that my vehicle was there) and after running my plates and registration they call and tell me they did not have the key, that they later found in their drop box with a note in an envelope. I called my insurance company and informed them that my vehicle was at the dealership (Dodge) dropped off by Car Craft with no communication to either myself nor ********. My insurance company stated they would look into it, they will not provide me a rental car to get to and from work, which has caused more of an inconvenience to me having to get around. Dodge Jeep ******** stated they will be drawing up an estimate for all of the repairs and provide them to me.

      Business Response

      Date: 10/09/2024

      Hello,

      I am responding to complaint ID # 22358216. 

      The vehicle in question is a 2014 Jeep Grand Cherokee and has been deemed a total loss by the insurance company. The customer has cleaned out their belongings from the vehicle. The insurance company has been in contact with the customer for the settlement process.  

    Carstar Automotive is NOT a BBB Accredited Business.

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