Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Manager *** ******* just texted me about the BBB reaching out to them about the complaint and he is threatening to come take back the loaner car because Im refusing to pay for the flex plate because my whole engine was just replaced by them back in March they are highly unprofessional and something needs to be done I cant afford this repair that shouldve been done the right way after they were paid over ***** dollars for a new engine.m the factory but they still put it on my car and now Im back for more service but I was supposed to receive a whole new engine and they are now trying to make me pay for a flex plate thats cracked and it should have been replaced with the new engine very poor service they gave me the run around on a rental car I missed three days of work because of this Im highly disappointed with this company and Ill never use them again I need help with this situation I dont know what to do at this point

  

  Business Response

  Date: 06/30/2025

  We have fixed consumer's car and re-delivered to her at no charge.

  Thank you for bringing this to our attention.

   

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2023 **** Edge to be looked at to be repaired and I was told to come back in to pick my car up. They had my car for five days. Upon arriving to pick back up my car the inside was damaged. The changing gear was torn apart, the head part of the seat was pulled apart. My floor mates were missing and they were brand new. The windows in the front were down and the inside of my car was wet. In addition my 2020 Jeep Renegade was brought in to be traded in and now I&#**;m having issues locating the jeep. I spoke with **** and told him that the bank wants the jeep back. I believe the jeep has been stolen and i am being told that this could adversely affect my credit.

  

  Business Response

  Date: 06/24/2025

  Note - we do not have a customer in our database named Ja Moo.  After extensive research, we believe this customer name to be ***** *****.

  Consumer brought his Jeep Renegade to the Bommarito Ford ****************** and approved diagnostic work.  No issues were able to be duplicated or found.  Consumer never retrieved the vehicle.  It was considered abandoned after a significant period of time (Abandoned Property Report filed with Missouri DOR) and was subsequently towed by ***************** in ****************, ***

  Consumer may reach out to Tri Star Recovery for further assistance at ************.

   

   

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2024 Mustang from Bommarito Ford in January 2024 with just 14 miles on it. At the time of purchase, I was told by dealership staff that my vehicle came with a full bumper-to-bumper warranty including coverage for tires, as long as the issue was caused by something outside of my control (like a nail or road hazard).On 3/21/2025, I brought my vehicle in for service due to the heated steering wheel not working. While there, I asked the service department again about tire coverage. I was reassured by two separate service advisors that my tires were covered under the warranty for issues such as flats or road hazards as long as the issue was not due to wear and tear and was approved by Ford.That same day, I had one tire replaced due to a chunk of rubber missing. The service advisor told me it wasnt covered since it was only cosmetic and the tire was still technically drivable. I paid for it out of pocket, which I was okay with. However, I again confirmed that if I got a flat especially while traveling it would be covered. They reassured me once more that the warranty follows the vehicle, so Id be protected even if I had issues in another state.On 4/13/2025, while driving on I-95 in *******, I experienced a flat. I had the vehicle towed to ***** ****. Since it was a Sunday, their service department was closed. On 4/14, ***** **** told me I was not covered under any tire warranty and advised me to call Bommarito Ford for paperwork. I called immediately and was given the runaround. They claimed they couldnt look up my warranty and provided no help.I was left stranded in another state and had to pay out of pocket to replace the tire. I would have taken preventative measures had I been told the truth. Instead, I was repeatedly misled and paid the price. This was unacceptable, and Im requesting a formal explanation and reimbursement from Bommarito Ford for the misinformation and out-of-pocket expense.

  

  Business Response

  Date: 05/29/2025

  ****************** does not cover tire repairs or replacements for flat tires, impact damage, road hazard, etc.  Our records indicate that no additional tire coverage was purchased at the time of sale.  

  We have attempted to contact the consumer to discuss her concern via phone and email with no communication back as of this date.

   

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just pick up my 2004-F-150 from the dealership. I started notice I was having transmission issues. I took my truck in two weeks ago. and informed the dealership what I thought was going wrong with my truck-(Transmission). and the 4--wheel drive was having problems. I told the dealership to hold off on the Rear end work that needed to be done and until I check with my warranty with Car-shield. I asked them to call the **************** before any work would be perform on my truck. I called the warranty company to verified if the dealership and made a claim and the dealership hadn&#**;t call them for anything on work to be perform. When I pickup my truck April ******* I notice the driver-side speaker was taken out and hanging out of the driver-side door. The radio doesn&#**;t work anymore and it was working with I dropped my truck off at the dealership. The touch screen isn&#**;t working anymore. I had triple AAA to bring my truck back to my home. After noticing all of the issues I called the dealership and inform them all the issues I notice and spoke with a technician by the name ********************* I then receive a text message from the dealership and ask me to do a survey on how the service perform. The dealership fix the rear end without my approval. I only wanted them to work on the transmission. I was told the dealership is only going to charge me for the diagnosis on my truck. I went dealership and met with *********************** Advisor). and then the technician by the name ******* ******-(who was hearing impairment) and has been texting me back and forth during the time my car was in the shop. They did charge me $189.00 for the diagnosis tastings. Mr. *** ******** was the General Manager-sent a video too regarding my radio no longer working.

  

  Business Response

  Date: 05/12/2025

  Consumer's vehicle was towed to our shop with a rear differential complaint. Upon inspection, we determined the transmission had failed and the frame is completely rusted through and not safe to drive. The truck is a total loss with the transmission and frame failure.

  We did not look at a speaker issue or radio concern. Technician stated when he closed the door the speaker fell out of the door panel because it wasn't bolted in.  We did not complete any repairs to this vehicle due to the transmission/frame issue, making the customer responsible only for the $189 diagnostic fee.

  We politely deny any wrongdoing.  Thank you for bringing this matter to our attention.  

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have more text messages to send..go ahead and do any work that is needed, this all could have been avoided if the repairs were done when I addressed it.

  

  Business Response

  Date: 04/17/2025

  We met with consumer and offered to split the cost of repair 50/50.  Consumer agreed to this resolution.  Thank you for bringing this matter to our attention.

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 12/31/2024

  This is Bommarito ********* / ***** in *************  We show no records of a ***** ***** purchasing this vehicle in our system.   Please provide the correct name or we believe you have the wrong dealership.  Thank you

  

  Business Response

  Date: 02/13/2025

  We have been in contact with the consumer, reviewed his concerns and satisfactorily responded to his issues.  Consumer indicated that he would be contacting the BBB to remove the complaint.

  Thank you for bringing this to our attention.

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased my vehicle the finance person and I agreed verbally that after six months of making $%00 monthly payments, he would help me refinance my car to lower my car note by $200. I have been calling and leaving messages at is now six months since I purchased my vehicle and I have not heard back from him. I am getting ready to have surgery and am no longer working and cannot afford the $500 payments. I need the finance person to reach out to me to start the refinancing process to lower my payment.

  

  Business Response

  Date: 12/13/2024

  We have been in contact with the consumer and apologized for the delay.  As the consumer is seeking to refinance her vehicle as well as a billing adjustment, we recommend that she contact her lender directly for assistance with these requests.  

  Thank you for bringing this matter to our attention.

   

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  **** *****lieve this is personal because I asked to be contacted by email. If there is a delay in the part or opening up of a bay then that needs to be communicated by the dealer. And this is also out of the ordinary considering that this dealer charges a diagnoistic fee and the fee doesn't go towards the final price. And you can't even keep in contact with the customer. This is above and beyond what I think is inappropriate. I'm willing to pay for the ***air. But they should have to do something about not even staying in contact with me. They haven't called or emailed like I said. This is what I think is fair. Since they didn't contact me they can waive the $295 diagnoistice fee. I'm willing to pay the $1100 or so fee to get the radio fixed but since they can't even keep me in the loop they should have to do something about that.

  

  Business Response

  Date: 10/29/2024

  We apologize for our poor communication and will waive the diagnostic fee as consumer requests.  Thank you for bringing this to our attention.

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am adding more information because due to the issues with the vehicle it has caused me financial issues and use of my personal time at my job.  I get a response of caring when I am in the dealership on the ***** side until it is time to help me.  Then everyone gets amnesia and can't do anything to help me.  I have an appointment not with my doctor due to the anxiety of driving this vehicle and stress due to the lies and lack of assistance.  I am so very disappointed with ****!!! I have NEVER had such a BAD and Disrespectful experience. I have used over 8 hours of personal time off at work due to ****************** in *********, ***  Still NOTHING!!!!! 

  Customer Answer

  Date: 09/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The ****************** has been amazing!  My issue was with the ***************** but due to the efforts from the ****************** this has been resolved.

  I want to thank the Sales Manager *** for his understanding, concern and honesty!!!
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/17/2024

  This complaint has been amicably resolved.  The consumer's vehicle has been repaired and returned to her.  We also offered her $400 goodwill assistance for her inconvenience. Thank you for bringing this to our attention.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the number provided and it was for a medical company. Please provide the correct number. 

  

  Business Response

  Date: 09/17/2024

  We communicated the following information to consumer on this date:

  The issue the consumer is experiencing is a known product failure on the **** Focus.  We recommend that consumer contact ****************** customer service and request financial assistance for replacement of the TCM.  Their number is **************.  **** did extend the coverage at no cost to the owner on most for the **** Focus models until June 30, 2025.  Unfortunately, **** did not include consumer's VIN for coverage under the ***************** Bulletin 14M02 (a copy of bulletin was provided to consumer).  **** will open a case and hopefully offer reimbursement.  We request that the consumer provide our service manager, *** *******, the case number so we can remain involved and assist where needed.

  Thank you.

   

   

  

  Business Response

  Date: 09/26/2024

  Our apologies - the correct phone number for **** is **************.

  Please contact *** ********, service manager, and let him know how your conversation goes.  Thank you.