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Business Profile

Home Improvement

Energy View Windows
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday 12/29 a tech came out to our house to assess a broken window. My husband at that time signed a contract to have the window fixed but it clearly states in the contract that we could cancel within 3 business days to get our money back of $1650 that we put down. We called today Tuesday 1/3 to cancel as we found another company that would be much much cheaper. The company is denying our refund and counting the business days as the Thursday the day they came out which was not a full day, Friday 12/30, Saturday 12/31, Monday 1/2, and today Tuesday 1/3. Saturday 12/31 and the observed New Years holiday 1/2 are not business days and banks are not open. They are refusing to refund us and are also refusing to give us any other phone numbers to escalate the issue. This is a lot of money for nothing!

    Business Response

    Date: 01/04/2023

    After I reviewed the customer complaint they are correct in that they cancelled the contract within the recission period.  There is no need for a refund as their credit card was never charged.  I am the only one in our company who processes credit cards and I have been out with COVID.  As far as ***********************, their salesman, not giving them a phone number to escalate the issue to it is because **** is the co-owner of the company so there is no one higher to escalate the issue to especially while I am out sick.  I consider the contract to be cancelled and I will pay the measure man out of my own pocket since the customer did allow the measure man to come out to their home to measure the windows the day before they cancelled.

    Customer Answer

    Date: 01/12/2023

    I was happy with the business response to not charge us which was obviously the right thing for them to do.

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