Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/25/24 and 10/9/24 I used the drink vending machine in the basement of *******************. The vending machine took my money but did not dispense a drink. So far it has only stolen $6 from me but since this company has put zero signage up about the problem it has taken money from many other city employees and city residents. When anyone attempts to contact the company to reach any sort of resolution, they do not pick up. Their online contact form does nothing. Their ****** reviews make clear they have a pattern of stealing people's money and not returning it and something has to be done to hold them accountable. While the amounts are small, they are adding up.

  

  Business Response

  Date: 10/10/2024

  I have told my accounting manager and cash room controller to reach out to Saul and get his address for us to send him his refund in full. Also have a technician going to check the machine and correct any issues. Very sorry for the inconvenience.

  Best,

  Nick Block 

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vending machine payment kiosk was replaced at my place of employment. The app used on the old machine does not work on the new kiosk. I have cash funds on the old app that needs to be transferred to the new app that is used on the new payment kiosk. I have downloaded the new app & registered for a new account but it doesn't work. I have sent emails and left phone messages at ******************************* has ever responded.

  

  Business Response

  Date: 06/18/2024

  I will have my customer service manager reach out to you with the ability to migrate those funds onto the new platform. Sorry for the delay!

  Customer Answer

  Date: 06/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put money in the vending machine that's located in the ******* and ****** building in ***************** I actually put a dollar in machine once I put the dollar machine I changed my mind hit the button to try to get my money back the machine told me that it does not give change without purchase so it's initially stealing my money telling me I can't have my money back if I don't want to make a purchase so it holds your money hostage and forces you to put more money in the machine even if you don't want to make a purchase anymore it holds your money it won't let you do anything else but put my money in it to make a purchase won't let you make a get a refund from money that you haven't spent yet you only put in the machine they need to be investigated immediately cuz this sounds like stealing to me you're forcing someone to spending money after they put a dollar in and change their mind and said they don't want it anymore they want their money back but you won't give them their money back and just hold it that's got to be stealing on some sort I'm trying to figure out how many people have they done this to thousands maybe even millions this is some type of scam that's going on with this machine got to be a scam who steals money like that cuz that is got to be stealing

  

  Business Response

  Date: 11/20/2023

  There is a common practice at accounts that when the ********************** machine is being used more so as a change machine for other purposes than the change in the vending machine being used solely for making change for vending purposes. When this is the case the machine gets put on force vend to ensure when money is accepted by the machine that a product is purchased before change is made. If we allow it to be used as just a change maker then the vending machine runs out of change right away and the machine is then no longer able to make change for actual purchases and limits who can use it as it will say "use exact change only". 

• Initial Complaint

  Date:04/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lost a total of $3.90 in the snack vending machine located on the 2nd floor of the ****** ****************** (BLI). I have called the office to inquire about a refund. I was asked to leave a note on the machine. There was no response. The rep told me she didnt know what else to do. I asked her for a refund from her office. She said something like We dont do that. She also lied and said that the company was not located in *********.

  Customer Answer

  Date: 04/18/2023

  *******************************

  *********, ** 63121

  

  Business Response

  Date: 04/20/2023

  If the money was lost in a vending asset and not a market asset there are a few ways of getting a refund. 

  -Sticky note is a possible solution but at larger accounts we set up a refund person at their location who is responsible for holding the "refund bank" 

  -Im not sure who the customer got a hold of or during what hours of the day but after hours we have a remote answering service that takes in messages for us. These are not always the best. ***** or ***** at our office line ************ between the hours of 9am and 5pm are the best times to call and they can mail out refunds to any given address. Sorry about any confusion! 

  Customer Answer

  Date: 04/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************