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Business Profile

Bed and Breakfast

Harbor Haus Inn & Suites

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bed and Breakfast.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was booked by booking.com on May ***** at this hotel I have to cancelled due to illness It was cancelled and I needed a refund the hotel charge me ****** but my credit card was charge ****** cents and this hotel will not issue any refund whatsoever. I contacted booking and they told me that the hotel should be the one to refund me for some reason the hotel I contacted told me they cant refund because booking doesnt issue refund. I called several times with no luck . Of refund I need my money back its a lot of money to not get a refund for a hotel that I didnt use . Please I need my money back . The lady manager was also rude and insisted that I cant get no refund whatsoever.

    Business Response

    Date: 07/04/2024

    We have spoken with the guest and booking.com. When booking a non-refundable reservation, it is just that. Non-Refundable. We have offered a full credit to return, offered a date change and a gift certificate. 

    The policy for Non-Refundable bookings is not adjustable. In our industry people cancel and cannot travel for multiple reasons. There is an option to book with flex that doesn't charge the guest and allows them to cancel. This guest did not use that option. 

    On our end, we had already submitted commission payments on this reservation and paid the taxes. We also held the room and had it ready for arrival. In good faith, we upheld our agreement to provide lodging. 

    Customer Answer

    Date: 07/05/2024

    Complaint: 21935491

    I am rejecting this response because:
    I was first overcharged by both booking and the hotel it is wrong to take money out of my credit card for more than it supposed too . I was charged ****** cents . The hotel cost only ****** This is a scam . And I also canceled right away they can be booked the hotel plenty of time. If thats what they need to make money I demand a full refund please. 


    Sincerely,

    ***************************

Harbor Haus Inn & Suites is NOT a BBB Accredited Business.

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