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Business Profile

Boat Dealers

Eberlin Boats & Motors
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a new boat from them in July of 2022. There has been some issues with the boat and trailer. They have been difficult to deal with and do not want to help me because they already have my money. The trailer for boat is having issues now and they are refusing to service it because of a review I left on ********.

    Business Response

    Date: 12/02/2022

    ***** ***** brought his **** Boat in for some paint warranty work, Eberlin Boats & Motors, Inc. contacted **** and they wanted the boat back at the factory to do the warranty work. Eberlin Boats & Motors, Inc. hauled the boat to **** at our expense, the customer continued to call us and wanted extra stuff done at no cost due to his problem with the boat. We discussed these demands with **** and were told that they would only repair the warranty Problems.

     

    When the boat was completed at ****, We picked up the boat and hauled it back to our shop, again at our expense. We did install some of the customer options at a discount price to help, since ***** did have problems (good customer service). ***** picked up his boat and then posted on ******** no to do business with Eberlin Boats & Motors, Inc. Now he has more warranty work he wants done. Eberlin Boats & Motors, Inc. advised customer to call **** Boats for any future warranty repair, since he has trashed  Eberlin Boats & Motors on Social media.

     

    **** *******

Eberlin Boats & Motors is BBB Accredited.

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