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Business Profile

Heating and Air Conditioning

JonBoy's Heating & Refrigeration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan 21st between 6am and 10am I called repeatedly the JonBoys of *********** that the unit they installed on October 3rd was tripping my main circuit box. It was -8. At 10:45am I finally received a call from ********* the owner who told me by phone I needed an electrician it couldn't be their HVAC unit causing the problem. At 3:30 ************ of Springfield sent an electrician that discovered improper wiring from the unit to the main circuit breaker was the problem. I again called ********* at 4pm and it went to voicemail, so I had to use the service of ************ to heat my extremely cold house for fears my pipes would freeze and burst. My heat had been off since 6:45am and we never got above 5. ********* finally called at 4:45pm and angrily stated over my phone on speaker phone that he would reimburse me for the repair cost as the wiring was not in code and the incorrect line using 30amp wiring for a 60amp unit. I am seeking restitution for the bill that I had to pay. My heat was off for ****************************** the winter due to their error. It could have caused a fire. The wires were brown and melting at the time.

    Customer Answer

    Date: 01/23/2025

    This is a photo of the improper wiring of the furnace to the main circuit breaker of my home. Splicing a 30amp wire for a 60amp breaker is not correct work and caused a potential fire hazard to my home. 

    Customer Answer

    Date: 01/23/2025

    This is a photo of the wire that was used. 30amp wired into a 60amp circuit. The company that installed my furnace, JonBoys, used a faulty technique not in code for this wiring as discovered by the electrician from ************ of ************ 

    Customer Answer

    Date: 01/23/2025

    Please see attachment for photo clarification

    Customer Answer

    Date: 01/28/2025

    I have been reimbursed for the faulty wiring from JonBoys.
    Thank you
    ***** Perry 

JonBoy's Heating & Refrigeration is NOT a BBB Accredited Business.

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