Reviews

Review Details

• Review fromChris L

  Date: 08/08/2022

  1 star
  on one of the hottest days of the summer so far. Our air conditioner star is a struggle. Call multiple companies to come out and check it out. But of course of the high heat they were booked until the following day or further out. We called ricottas heating and air and they said they can make it out later that evening. They showed up as they promised. They self diagnosed it as it being low on 2.5 lbs of Freon. They charged $250 per pound for the freon and $300 for a sealant “that fixes the problem 99.5% of the time.” He had me over a barrel. Not having no knowledge about HVAC and nobody else available that evening to fix it. I reluctantly agreed. I paid over $1200 to repair my AC. I had a pad too much but didn’t have a choice. The next day my regular HVAC guy came over to check out what the problem was. I explained to him what Ricottas did and what they charge us. He explained to us that he charged $250 a 1lb for freon when the typical cost is $60-$80 consumers priced. He also pointed out it was still low on freon, actually almost the same amount as Ricotta’s replaced 12 hours earlier. I was furious. One of two things happened I was charged for propane ($600) I never received or the sealant ($300) that didn’t work! Or Both! I made numerous cause other HVAC companies and ask about their prices for propane and sealants and the same situation I went through and how much it would cost. They gave me an a quote that was half if not 2/3 less than what **** from ricottas heating and cooling charged us. I called **** from *******‘s and told him my frustrations. He didn’t agree with what other vendors told me about the price. He said he was just an honest man trying to take a living. I explained to him I was as an honest customer he was just trying to get my family a nice place to sleep for the evening. I then had to threaten to write the Better Business Bureau and file a complaint. He then agreed to partial refund me $350 out of the $1250 bill he charge me.