Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $6.99 from Warranted Health from my checking account on 01/09/23. I called the company to find out who Warranted Health was and they told me that I signed up for a raffle to win an air fryer. I never gave this company my checking account number and was unaware of a $6.99 charge to my account. I have spoken with the company and she has cancelled my account (which I never signed up for). I want my money back.

  Business Response

  Date: 04/17/2023

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we
  assure you that we are doing everything possible to resolve their
  complaint.  We take great care to ensure that important matters such as
  this are properly managed.
  
  We are more than happy to clarify any misunderstanding with her order.
  All orders are consumer initiated and placed online. You have to enter
  your credit card information on the checkout page and hit the submit my
  order button. Without her doing this no order would be placed. She has
  signed up for a 5-day Trial of the Premier Health Care App for $6.99.
  With that purchase, she has earned an entry to the sweepstakes offer for
  the Ninja Foodi Air Fryer Sweeps.
  
  As a one-time courtesy, we went ahead and issued a refund of $6.99 via
  Electronic Check (E-check). Please allow up to 7-10 business days for
  the e-check to reflect in her email address (*******************).
  
  Rest assured, the account is canceled and she won't receive any further
  charges.
  
  If you have any questions or concerns, please feel free to reach out to
  me directly at ###-###-####.
  
  
  Sincerely,
  ***** *****
  Account Manager

• Initial Complaint

  Date:03/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received an email that I won an item. 'Pay $6.99 for shipping'. So i did. Next there was an additional charge of
  $56 and change. My bank informed me of the charge and I denied it as I had no idea what 'warranted health' was. Now I would like the credit of $6.99 as this is actually fraudulent. No where in the email did it say anything regarding health insurance.
  
  
  Thu, Mar 9, 6:07?AM (2 days ago)
  
  to me
  
  ****** ****** ******
  
  ...
  
  [Message clipped] View entire message
  Reply
  Forward

  Business Response

  Date: 03/29/2023

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we
  assure you that we are doing everything possible to resolve your
  complaint.  We take great care to ensure that important matters such as
  this are properly managed.
  
  We would be more than happy to clarify any misunderstanding with your
  purchase. You paid $6.99 to join the ****** ****** ****** on 03/09/2023.
  You also placed an additional 10x Sweeps Entries for which you paid
  $56.97. 3-5 Days later you are billed for the monthly membership fee of
  $120.25 for the ****** **** ******* ***. However, the charge was
  declined by your financial institution.
  
  As a one-time courtesy, we issued a refund of $6.99 via E-check today.
  Please allow up to 7-10 business days for the e-check to reflect in your
  email address (*****************). This may be new to you, but it is a
  safe and convenient way to receive funds faster. You will receive an
  email from our third-party e-check issuer, ************. Within the
  email, you will have the option to either Direct Deposit or Print an
  e-check.
  
  Rest assured, the account is canceled and you won't receive any further
  charges.
  
  If you have any questions or concerns, please feel free to reach out to
  me directly at ***** ********.
  
  
  Sincerely,
  ***** *****
  ******* *******
  ***** ********

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email stating that I had won a prize and just needed to pay $6.99 shipping. After paying for shipping it stated that I had paid for a chance to win, and to top it off I was charged $56 and some change for something I didn’t order.

  Business Response

  Date: 02/27/2023

  Hello *******
  
  We regret any inconvenience that the customer has experienced, and we
  assure you that we are doing everything possible to resolve their
  complaint. We take great care to ensure that important matters such as
  this are properly managed.
  
  We highly apologize that you may have misunderstood the offer. We would
  be happy to clarify any misunderstanding with your purchase. You have
  signed up for a 5-day Trial of the Premier Health Care App for $6.99.
  With your purchase, you have won an entry to the sweepstakes offer for
  the Ninja Knife Set. You also placed an additional 10x Sweeps Entries
  for which you paid $56.97. This does not mean you have won the item. The
  drawing for the new item happens weekly, and the winner will be
  contacted by email.
  
  As a one-time courtesy, we went ahead and issued a full refund of $63.96
  today. Please allow 5-10 business days depending on your bank's
  processing time, for the credit to reflect in your account. Rest
  assured, the account is cancelled, and you won't receive any further
  charges.
  
  Thank you for being so patient. If you need anything else, let me know
  if I can help.
  

• Initial Complaint

  Date:02/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 9 I received email stating that I won a garage heater and needed to pay the 699 shipping. I am believe after giving them my credit card info is 699 was actually just used to purchase a ticket into a raffle to attempt to win. I am on Social Security and do not have money to waste stop raffles. I would like this money refunded. These people blocked from my card please

  Business Response

  Date: 02/27/2023

  Hello ******
  
  We regret any inconvenience that the customer has experienced, and we
  assure you that we are doing everything possible to resolve their
  complaint. We take great care to ensure that important matters such as
  this are properly managed.
  
  We highly apologize that you may have misunderstood the offer. We would
  be happy to clarify any misunderstanding with your purchase. You have
  signed up for a 5-day Trial of the Premier Health Care App for $6.99.
  With your purchase, you have won an entry to the sweepstakes offer for
  the Dewalt Power Station, this does not mean you have won the item. If
  you continue your subscription after the trial period, we will
  automatically bill your card for the monthly fee of $120.25. However,
  the said charge was declined. Due to the misunderstanding, we have
  issued a refund of $6.99 today and cancelled your subscription to avoid
  future billings. You should see a credit in your account in the next
  5-10 business days.
  
  Rest assured, the account is cancelled, and you won't receive any
  further charges.
  
  Thank you for being so patient. If you need anything else, let me know
  if I can help.

• Initial Complaint

  Date:02/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on 10/17/22 there was an unauthorized charge on my Debit Card for $112.70 so I called the Debit Card Co. & filed a claim they never got back to me so I called them again & was told they denied my claimed because they said is was an unauthorized charge so I didn't do anything about it but the more I think about it I can't afford to loose that money, I don't know if I've waited to long but need this checked into the Co. name is Warranted Health their phone # is ************ Please get back to me

  Business Response

  Date: 02/27/2023

  Hello ********
  
  We regret any inconvenience that the customer has experienced, and we
  assure you that we are doing everything possible to resolve their
  complaint. We take great care to ensure that important matters such as
  this are properly managed.
  
  We highly apologize that you may have misunderstood the offer. We would
  be happy to clarify any misunderstanding with your purchase. You have
  signed up for a 5-day Trial of the Premier Health Care App for $6.99.
  With your purchase, you have won an entry to the sweepstakes offer for
  the ******* **** Check. Moreover, when the trial ends for the Premier
  Health Care App, you are to be billed for the membership fee of $112.70
  and to continue with your sweepstakes program as well. The drawing for
  the new item happens weekly, and the winner will be contacted by email.
  
  As a one-time courtesy, we went ahead and issued a full refund of
  $119.69 today. Please allow 5-10 business days depending on your bank's
  processing time, for the credit to reflect in your account. Rest
  assured, the account is cancelled, and you won't receive any further
  charges.
  
  Thank you for being so patient. If you need anything else, let me know
  if I can help.

• Initial Complaint

  Date:02/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not know this company and never agreed to a withdrawal of $112.00 from my credit card issued by ******* **** on 2/6/23. I would like my money refunded immediately and never to be charged again!
  
  ******* *****

  Business Response

  Date: 02/27/2023

  Hello ********
  
  We regret any inconvenience that the customer has experienced, and we
  assure you that we are doing everything possible to resolve their
  complaint. We take great care to ensure that important matters such as
  this are properly managed.
  
  We highly apologize that you may have misunderstood the offer. We would
  be happy to clarify any misunderstanding with your purchase. You have
  signed up for a 5-day ***** ** *** ******* ****** **** *** for $6.99.
  With your purchase, you have won an entry to the sweepstakes offer for
  the Keurig K-Duo Coffee Maker. You also placed an additional 10x Sweeps
  Entries for which you paid $56.97. Moreover, after the trial ends for
  the Premier Health Care App expires, you are to be billed for the
  monthly membership fee of $112.70 and to continue with your sweepstakes
  program as well. The drawing for the new item happens weekly, and the
  winner will be contacted by email.
  
  As a one-time courtesy, we went ahead and issued a full refund of
  $176.66 today. Please allow 5-10 business days depending on your bank's
  processing time, for the credit to reflect in your account. Rest
  assured, the account is cancelled, and you won't receive any further
  charges.
  
  Thank you for being so patient. If you need anything else, let me know
  if I can help.
  

• Initial Complaint

  Date:12/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a email from ****** stating that i won a ****** power sation on 12/29/2022 all i had to do is pay $6.99 for shipping and handling to receive it then I find out 12/30/2022 that $56.97 was taken out of my account from my debit card which I never authorized it from Warranted Health they stoled for me all I ask that you please help me retrieve my funds I'm a struggling disabled person who cannot afford to lose or let someone take my money after further checking on the bank statement I realize that this wasn't the first time that this company has done this to other people but unfortunately they got my money so please help me thank you for your time.

  Business Response

  Date: 01/19/2023

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we
  assure you that we are doing everything possible to resolve his
  complaint.  We take great care to ensure that important matters such as
  this are properly managed.
  
  We are more than happy to clarify any misunderstanding with his order.
  He paid $6.99 to join the ****** Power Station  Draw. He also placed an
  additional 20x Sweeps Entries which he paid $56.97. 3-5 Days later he
  was enrolled for the monthly membership fee of 112.75.
  
  As a one-time courtesy, we issued a full refund for a total of $176.71
  on 1/4/23. We assure Mr. ******** that there will be no further charges
  or shipments.
  
  
  
  Sincerely,
  ***** *****
  ******* *******
  ***** ********

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got an email saying my husband won a ************ tool but we had to pay $6.99 s/h. I agreed so we put it on our bank card within 10 mins we get a fraud alert from our bank to the fact that $56.97 from Warranted Health was trying to take money out of our account. 1) this is to be a Dewalt tool and 2) it only for $6.99 not $56.97. I will call our bank tomorrow but they did send a message asking if we wanted to except it. Which we said no so this company is trying to rip people off and if i don't get the tool they better give our $6.99 back.