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Business Profile

Remodel Contractors

Beyond Cabinets & Design, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodel Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/08/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a contract with Beyond Cabinets and Design for a kitchen remodel. With the project not quite completed they have "ghosted "us. We are stuck with part of our hardware which we paid for, all at a cost of $628.12. We don't know where they got the hardware from nor can we find any that match. They were supposed to come back with another spice rack (approx. $70.00) also paid for. One door was flawed. They did have it drop shipped to us but it needs installed. ALL the cabinet doors need adjusted and one keeps falling off. We will have to buy all new hardware at a cost of approx. $600, another spice rack, $70. Labor to finish the job will be 5 hours at $35 dollars an hour. With this lost money for the useless hardware we are looking at a cost of $1543.12 out of our pocket We have already paid them for the complete job, $30,992.18. All we want is for them to come back with the hardware, spice rack and finish the install. Their address is ***********************************************************. We have attempted calling them, texting, emailing, certified letter and made five visits to the showroom, all to no avail. Our last contact was a text on March 5. at that time ****** (the owner) stated she would reach out to ***** (?) for an ETA on the hardware.

Beyond Cabinets & Design, LLC is NOT a BBB Accredited Business.

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