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  Deep 6 Marine, Inc.

  2011 Acacia Club Rd Hollister, MO 65672-5257

• 

  Deep 6 Marine, Inc.

  PO Box 1614 Hollister, MO 65673-1614

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We, my wife ****** and I, hired **** ******* in May of 2023 to check for and cut any underwater trees in the USACE / Corps defined area where our new dock would be placed. **** is the owner of Deep 6 Marine Professional Diving Services in Hollister, Missouri.
  On Monday morning, May 22 ,2023, **** showed up at our house, unannounced, and asked us to pay him for the job he had started and completed that morning.
  I wrote Deep 6 Marine a check for $750.00 and it was cashed. I have a paid invoice for " Services - Tree cutting for new dock" from Deep 6 Marine.
  Our dock was built and brought to the location in August of 2023.
  We have now found 3 trees less than 3 feet underwater, less than 5 feet from the dock that present a hazard to swimmers, boats and the dock structure. These are the first we found up and are exactly what we paid **** to cut.
  When I emailed **** about the underwater trees he had missed, he said "I owe you nothing. I have many patient and gracious customers to service. Please call someone else."

  Business Response

  Date: 09/26/2023

  I was hired to do a job and I completed the job.  Customer wanted me to do another job and if I had to come back to cut trees that I missed then he would have to pay me to come back and cut those.  He was only paying me for what I was cutting.  I verbally made him aware of this.  Customer wanted a sketch but that was not part of the agreement.  I will not do anymore work for him.  

  Customer Answer

  Date: 09/28/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:

  I totally reject ****** position.
  A total refund is the correct position.
  I would first like to say
  that we, my wife ****** and I, are very thankful that the negligence of Diver
  ****** failure to do the job he was hired and paid to do did not result in
  anyone getting seriously hurt. Jumping and diving off a dock's swim deck into
  unseen trees below the surface could have led to a tragedy. We are also
  thankful that the dock structure and boats using the dock were not damaged.
  On 5-9-2023 we signed a
  contract to buy a new 2-slip floating dock with swim deck, after getting a
  permit from the US Army Corps. The dock's location is behind our home on Table
  Rock Lake. The Corps marked the width of the dock's shoreline boundary location
  with orange tape on 2 trees.
  On 5-11-2023 I sent an email
  to **** to ask if he would be interested in the doing the tree cutting job. I later
  sent him a text that he had asked for, with our address and the new dock
  location, approximately 350' North of the community boat launch ramp. I
  informed **** about the Corps orange tape marking the dock location so he would
  know where he had to search for the underwater trees.
  The water depth in the middle
  of the cove where the dock is located is normally about 25' deep. The TRL water
  level is regulated by the Corps. It varies from the 915' normal level – 935' in
  2011 to 904' in 2013. The dock anchor lines are adjusted to move the dock and walkway
  in or out as the lake level changes. There was no deep diving to do on this
  job.
  This was the first time a dock
  would be anchored in this location. That made it necessary to have a diver check
  for and remove any underwater trees before the dock arrived. ****** job was to check
  the area between the Corp's tape markings, less than 100' wide. The dock would
  have to be moved in or out as the lake level changes. That would make the
  distance from the shore approximately 200'.
  This means the job **** had
  to do was search an area 100' wide X 200' long that varied in depth from 0' to
  25', for underwater trees and cut them off.
  **** alone picked Monday
  5-22-2023 to do the job without notifying us. It had rained 2 days earlier and
  the water was still cloudy. He had told me he intended to do the job on Friday
  5-19-2023, Saturday 5-20-2023 or Sunday 5-21-2023 while his wife was out of
  town. He did not show up Friday and it rained Friday night. I sent **** a text
  Friday afternoon asking if he still planned on doing the job that weekend. He sent
  me a text on Saturday morning saying that he was "checking visibility
  after the storm yesterday". He later canceled doing the job that weekend.
  We made no future plans on when he would try again.
  On Monday morning 5-22-2023
  around 11 am, **** came to our home. He asked to be paid for the job he had
  started and finished that morning.
  He told us he had taken out 4
  trees but visibility in the water was still poor so there may be more. He said
  the cost was $750 but he would return at no charge to remove any trees he may
  have missed. Since we did not get home until just before **** arrived at our
  door, we had no proof that he had entered the water, searched for or cut any trees.
  But we took him at his word.
  I gave **** a $750 check,
  which he later cashed. I also received a paid invoice from Deep 6 Marine,
  ****** company, for "Tree cutting for new dock". It does not say "partial
  tree cutting for new dock" as **** seems to think. (See attached invoice
  #1).
  In the afternoon of 5-22-2023,
  I sent a text and picture to **** showing 4 trees in the vicinity of the new
  dock sticking 6" out of the water at the 910' level. The picture was taken
  from another dock about 200' away from our dock. I asked him if this was the
  area where he said he cut 4 trees. No reply.
  On 5-25-2023, I had emailed
  **** asking him to send me a sketch of the dock area and approximate location
  of the trees he said cut and the stumps he claimed to have found. I also asked
  for a paid invoice.
  On 5-29-2023, I received the
  paid invoice but nothing was mentioned about the sketch. My best guess now would
  be that he could not draw a sketch of something he had never done.
  On 5-30-2023, I sent **** a "thank
  you" for the invoice email. I also attached a Google map satellite photo of
  my dock site so **** could just mark the map and send it back to me.
  On 6-8-2023, 6-29-2023 and 7-18-2023, I sent **** emails,
  again asking for the marked sketch, with no response.
  By now, I had become very
  concerned that there may very well still be trees in the location that the dock
  would be anchored in. The building of the dock had been delayed for various
  reasons. The lake water level had been dropping daily and I worried if it got
  low enough, it would damage the dock as it was moved into position upon
  arrival.
  The dock builder delivered
  our new dock to the designated position behind our house and secured it in
  place on 8-11-2023. This is the same area **** said he had cleared. The lake
  level was rising and the dock cleared the "missed being cut"
  underwater trees by a few feet.
  Not long after the delivery
  of the dock I found 2 trees about 2' from the dock a few feet underwater and
  marked them. These trees were well inside the area of the original job.
  On 8-15-2023, 8-18-2023 and
  8-21-2023, I sent **** emails asking him to come cut the "missed
  trees" like he promised he would, with no response.
  On
  8-22-2023, I sent **** another email asking him to come cut the "missed
  trees" like he promised he would. ****** response ended with:
  " You paid me to scan for trees and cut them, which I did to the
  best of my ability given the circumstances that I pointed out to you on your front
  porch. If there are more trees to cut, that's a different job. I owe you
  nothing. I have many patient and gracious customers to service. 
  Please call someone else".                                                  
  
  We have no idea what he claims he
  pointed out to us on the front porch. If the water visibility was still bad, he
  should have waited to do the job when the visibility cleared up. **** decided,
  with no input from us, when he would do the job.
  
  On 8-23-2023, I sent an email, again asking
  for **** to come finish the job. No reply.
  
  Our grandchildren and adult
  children soon found 4 more underwater trees very close to the swim deck. They
  temporarily marked each of them with rope tied to the underwater tree and to a plastic
  floating milk jug. This allowed the trees to be avoided until they could be removed.
  We were forced to hire and
  pay a different diving company to remove the very same trees that **** had been
  paid to remove. The new diver found a total of 15 underwater trees very close
  to the dock and cut them off. The diver completed a total search of the area
  under and around the dock. He told us he found no evidence of any previously
  cut trees or stumps. (See attached invoice #2).
  How could Jack, a supposedly professional
  diver, miss finding 15 trees in such a small area on a job he was paid to
  do?  I have yet to see any proof that he even
  bothered to entered the water that day, to search for and cut down any
  underwater trees. So him not even getting wet that day is probably the only
  reasonable answer as to how he missed that many trees.
  I have saved all the texts
  and e-mails. If you feel any are necessary for this complaint, I can provide
  them to you.
  
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Customer Answer

  Date: 09/28/2023

  I re-sent my rejection response as an attachment. When I used copy / paste the response got corrupted. I hope you can fix this problem.

  Thanks.

  ****