We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Renovation Inspections

Chip Smith Renovations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Renovation Inspections.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    hired Chip Smith mid February 2023 to repair closet floor, walls, ceiling, painting in closet and entire room, including woodwork & adding shoe mold, install 3 light fixtures and kitchen sink faucet in kitchen, replace ceiling fan in living room. $600 total cash paid ($300 cash paid for flooring, ceiling fan, 3 light fixtures and faucet. $200 cash for drywall and carpentry supplies, shoe mound. $100 cash for labor) Work was started March-closet torn out, some drywall done in closet. **** then contracted COVID & did not work for 2 weeks. He started again and worked a total of 14 hrs from 3-31-23 to 4-7-23. Then he left for **********, and did not return until 4-14-23. On 4-17-23 he was sick again. No word from him until 4-26-23. On 4-30-23 he had car trouble/repair. On 5-2-23 he agreed to be here to work on 5-4-23. He was a no show, did not reply to my text on 5-5-23. Heard from him on 5-10-23, I told him I was done and wanted all items I paid for plus receipts immediately. He begged me to give him a chance to earn back my trust, would finish job in 3 days. I agreed. He came back 5-10-233 hrs worked. 5-11-23approx hours 4-5 hrs worked(started at 9:30, left about 5-however, he made 4-5 trips to get supplies and 1 trip lasted 2 1/2 hrs, and made about 25 trips to his car looking for tools, etc. on 5-12-23 I received a text that he was sick and would be here asap. Text received at 1:30 pm that he was not coming. I fired him by text 5-12-23 and demanded to receive my ceiling fan, flooring, shoe mold, and ALL receipts for fixtures, supplies, etc by deadline Sunday 5-14-23. As of 5-15-23 I have no response. After 3 months I have 1 kitchen faucet replaced & closet torn apart with minimal closet repairs. I have 2 dangling light fixtures, an unusable closet and room, plus a few messes to clean up. I have no receipts for anything he purchased, and he has not delivered some the items I paid for.

Chip Smith Renovations is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.