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Business Profile

Bathtub Refinishing

A A A Tub N Tile Refinishing
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the summer of 22 we hired this company to refinish our tub, it cracked that week, they came back and redid it again, the caulk failed and it cracked and pealed, they came back again and refinished it, the caulk failed again and now it’s cracking again. I called about the caulk, they made the appointment to fix the caulk, they canceled and never tried to reschedule. I just called again about the my tub cracking and starting to rust, they never got back with me.

    Business Response

    Date: 12/29/2023

    Here is our response to ******* complaint:

     

    Initially when ***** called about the caulk failing, we went out there and removed the caulk and purchased and installed new caulk.  Then when ***** called regarding the issue with the caulk again, we made an appointment but had to cancel due to COVID.  During that conversation, ***** stated that if the caulk got worse, he would give us a call.  Therefore, we did not reach back out to ***** to reschedule.  There seems to have been some miscommunication, but it was our understanding that he would call us if he needed more service work.  Then in December, ***** stated that we did not get back in touch with him to do the service work.  Again, it was not our understanding to do so.  At that point, we set up an appointment to fix the issues ***** was having with the caulk.  There was no issues with the caulk at that time, but instead, ***** got out his flashlight and found what he called was a fingernail indentation.  Upon close-up examination, we found a couple of *****’s cat hairs in the tub.  So, we fixed that issue.  We have made several service calls of which some were legitimate issues and others were very undetectable issues and could only be barely noticed by using *****’s flashlight. We have gone above and beyond to fix the issues with *****’s bathtub and believe as of this writing, that all issues have been resolved.    

A A A Tub N Tile Refinishing is BBB Accredited.

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