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Business Profile

Carry Out Food

Cecil Whittaker's

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/27/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on line at 3:40pm
    They said it will be delivered by 4:09pm I received it at 5:14pm. My total was $42.14 My food was cold and not very good. I called and asked for them to remake it and redeliver it. They couldn't because they are short handed. So they offered credit or refund. I chose refund. I looked at my statement and saw I was charged $50.57. I didn't tip the drive because it took an hour and 40 minutes. So I called back and spoke to the manager ***** and asked why I was charged $50.57 when my total was $42.14 he was unsure ***** stated that I was charged only the $42.14. I let him know that it shows on my card $50.57 and I wanted to make sure the delivery boy didn't add himself a tip. He assured me he didn't, but there is still an $8.43 difference. I order from this restaurant regularly and this is the worst experience I've ever had with them. I would really like an apology for their mistakes and to ensure that I get reimbursed for my order and the extra money they took off my card. Very unpleasant experience! I feel like I was robbed in a way of my time, money and patience. It's unfortunate that I had to go to the BBB to make a complaint because of their negligence on their end and trying to rip people off and add extra money to their pockets off our credit cards and think Someone wouldn't notice.

    Business Response

    Date: 12/12/2023

    Today, 12/12/23, I called ******* ******** about this complaint. 

    I apologized for the sub-par food that she received and placed a credit on her account for a free meal next time she orders.

    I also explained that we voided her order on 11/24 and that we received $0 for it.  I also explained that sometimes banks will add 20% to a charge as an "authorization hold", which appears to be what her bank had done.  While we were on the phone, ******* checked her bank and confirmed that NO CHARGES from our company were posted to her bank account.  

    So this issue has been resolved, and I asked ******* to please contact the BBB to report it as such.  She agreed.

    Regards,

    **** *********, Owner

     

Cecil Whittaker's is NOT a BBB Accredited Business.

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