Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Precision Dental Care is attempting to collect $909.70 for services dating 12/22/2021 or before this time frame. I received my first notification of this bill in August of 2023. The provided invoice did not match the total balance on the statement. Precision Dental failed to submit an invoice to my dental insurance and myself within a two year time period. Upon contacting my secondary insurance (Guardian ref # ******-007790), and my primary insurance, I was informed that they did not receive the invoice until 03-28-23 which exceeded the 15 month time period required for invoicing and payment. I have requested an itemized statement to reflect the sum of $909.70 and have not received this information as of yet. I have contacted the office of Precision Dental on the following dates to discuss options for resolution. 10-23-23; 10-24-23; 10-25-23;10-27-23 no messages returned. On 10-30-23 I contacted Precision Dental again and finally spoke with ******* (office manager). It was reported that she would review the invoice and get back to us. No follow up was made. We reached out to Precision Dental again on 11-2-23 to inquire if they had a resolution and ******* had not made contact with the insurance yet, or provided us with an itemized bill. ******* reported that she would contact us on the following Monday November 6th, and would email us an itemized bill. No call was received or bill emailed. There have been three weeks of continuous attempts to resolve this issue.

  Business Response

  Date: 11/29/2023

  Spoke to the patients wife and the patient has been refunded and the issue has been resolved. 

• Initial Complaint

  Date:07/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 26th, 2022, I reported for my dental visit (which was only secured by paying half the cost of my ***** ********* up front at $315.00 and was told I couldn't make the appointment until this prepayment was paid, which I did on July 22nd and was told I would need to pay the remaining $315.00 upon arrival to my appointment) and paid $315.00 for my ***** *********. I was taken back and told there was a filling not far from where the ***** was taking place and asked if I wanted to add that on to the procedure. I asked how much it would be because nothing had been processed through my insurance yet and I had gotten several different sets of numbers for the same procedure. The tech ran to the front and brought an office girl back who said it would be $61.20. I gave her the same bank card I paid with at the front desk. A moment later the office girl returns stating I had insufficient funds and needed another form of payment, which I supplied. After the procedure, checking my account I show two transactions from my bank. One for $315.00 and another for $365.18. I called the dental office to see what happened. After 2 days, I received a call back (after numerous calls to get information about this issue) and the office stated they show no record of the transaction and told me to contact my bank. There was "nothing they could do". My bank agrees that there were two separate transactions and I have to dispute the charge once it posts to my account and wait for the claim process (which depends on cooperation from the dental office). It is bad enough I couldn't get an accurate estimate or have the procedure processed through insurance before having to pay, and I understand a security deposit, but this is downright negligent thievery. Attached are the original "pretreatment estimate" that hadn't been processed by insurance and proof of payments.

  Business Response

  Date: 08/19/2022

  Good morning!

   

  I am responding to a patient complaint. ID # ********. Patient name is **** ********. Patient’s account is correct with no balance. I have checked our credit card reports for dates between 7/5/22 and 7/26/22. There was never a $365.18 charge. I have reached out twice now to speak with the patient regarding this complaint but I have not received a response. Please let me know if you have any questions. Or if I need to do anything further with this complaint. Thank you!

   

  Have a wonderful weekend!

   

  Warmly,

   

  *******

   

  Practice Manager