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Business Profile

Auto Services

Midwest Auto Sales & Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car 2 days later broke down on me (wouldn’t even turn) Got it checked at oreileys for battery/alternator Said alternator was bad so I replaced it and it broke down the next day on my way to court. I told him I’d pay for tow to get my money back and they said they would refund me. He told me to wait for him at the car and he’d be there in 20 min 20 min later he said 30-45 so I waited 30-45 later he told me 4-5 pm ( it was 12:30) My uncle went up to them to see if he could buy the trailer and get my money back for the car. Owner said no and that I could come get it fixed and pay him to fix it. (1500 engine replacement for head gaskets) We went to BBB

  • Initial Complaint

    Date:06/16/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to him for the past 7 - 10 years. I bought my son a Honda civic and it was leaking antifreeze or whatever comes out of the radiator. he told me the car needed a radiator. I didn't think anything of it and got in my uber and went home. He told me to come back at 5:20. My neighbor took me. When he took me, he went in and circled the parking lot so he could **** is the owner. He was sitting in the drivers seat and was pressing the gas all the way down to where there was white clouds coming out of the engine. I told him he was blowing the engine. His assistant was pouring liquid into the engine. All I could see was white smoke coming from the engine. He finally stopped because the car was so hot it would not start. During that time, I went inside to go pau him. The car was cool enough, above the 8. I slowly drove it home and it's been parked. He blew the engine. I'm afraid to turn it on because I don't want to damage anything else.

    Business Response

    Date: 07/14/2022

    She never reached out to us with her dissatisfaction. If she comes in, we can do something to fix it. 

    Customer Answer

    Date: 07/26/2022

    I went by his office yesterday. He told me to get off his lot.

    The response that I did not display my dissatisfaction is completely false. I am disputing the charges with my credit card. 

    The cars engine blew two exits from his business. I had to have it towed. The catalytic converter was then stolen from it while it was on the side of the highway waiting for a tow truck.  

Midwest Auto Sales & Service is NOT a BBB Accredited Business.

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