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Business Profile

Handyman

Quality Residential & Mobile Home LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company installed a deck and within the less than 3 weeks it has been up, the front gate has broken 3 times. Owner told my property manager that I agreed that he would build the cheapest deck possible to save money since I am on a fixed income, that conversation never happened. I was making payments so the deck did not need to be built so poorly. He quoted me a price that I agreed too, that was all. I have lots of pictures if needed. He had no experience building a deck and should not have built this deck. I have a friend that weighs approx. 150lbs and when she stepped on one of the boards it bowed and split. It could not hold her weight. I am unable to use the deck for fear of it collapsing. I want a full refund $1500.00 The city inspector is coming back out, the supports are on bricks, no proper support. I will have to have the deck rebuilt so I am asking for my money back. Also, prior to this I paid $2400. to have new skirting put on my home, and he was to put the rest on when he built the deck. He did not so I paid for product I did not get, I also want reimbursed for that too. At least $400.00 He also built a fence and it is all crooked and also put together very poorly. I would also like reimbursement of half $425. to have the fence fixed so it looks professionally done.
    Refund requested for deck, and Billing adjustment/refund for Skirting I was shorted and fence.

Quality Residential & Mobile Home LLC is NOT a BBB Accredited Business.

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