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Business Profile

Pizza

Marco’s Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/01/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a bunch of family in town so we ordered 3 pizzas tonight from Marco’s in Independence, MO. When delivered, the driver said the garlic sauces were in the boxes and we accepted the pizzas and closed the door. We quickly noticed there were no garlic sauces AND one of the three pizzas was wrong. It was half veggie/half meat and jalapeños. The toppings were mixed up between the halves. I called Marcos immediately and spoke to “Mick” (?) or Nicole (the name on receipt) and explained the situation. She said they’d make the correct pizza and send that and the garlic sauces in about 30 minutes. I thanked her and hung up. She called me back a few minutes later and said we were not allowed to touch the pizza and had to give it back so “she can make sure we’re being honest” and she hung up. We have a bunch of people over and everyone is hungry. I took photos as proof the pizza was incorrect. About 30 minutes later, the correct pizza and sauces arrive. We showed the driver the photos as proof and she said okay and left the new pizza. Then 10 minutes later, I get another phone call from Marcos. It’s the same woman I spoke to earlier and she is YELLING at my husband, calling him a liar, saying we stole from them, and says they put us on the ‘do not deliver’ list and hung up on us. My husband called back and tried to explain everything and we asked for the manager. She said she IS the general manager of that store and hung up on us again.
    In total, I received 3 phone calls from this GM harassing us, yelling, lying, and calling us names. This person should not be a GM since she lacks basic professionalism, leadership qualities, and social skills. This person should be removed from her position of authority.

Marco’s Pizza is NOT a BBB Accredited Business.

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