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Business Profile

Tree Services

Top Notch Tree & Landscape LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** ***** is the owner of Top Notch Lawn and Tree Service, LLC in Pleasant Hill, MO. His new number is ************* ***** operates his business by having customer's pay upfront for lawn services, which I have invoices to prove payment. He has not shown up to mow my lawn for 3 weeks now, when it was agreed to a weekly service. He now dodges phone calls and texts after I have asked to discontinue business and wanting the balance of my payments returned. He is very quick to take money upfront, then disappears. It started with excuses why he could not make it and then went silent. His performance is in line with constant reviews placed on ******, which I wish I read before hiring him. All I want from him is the balance of my money returned and go our separate ways. Do not want anything to do with him and want to protect other potential victims.

    Business Response

    Date: 09/16/2022

    He got his service. We went out of business 4-5 months ago.

    Customer Answer

    Date: 09/16/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

    Complaint: ********

    I am rejecting this response because:
    This is a lie that his business closed 4-5 months ago. He is still accepting business and scamming people as more reviews are posted on ******. He has done the same thing to my parents and multiple houses in the neighborhood. ***** has also stated that my refund was in process and said he would send a tracking number but never did and now stopped responding. He is a perpetual liar and will keep scamming people. I can have everyone in my parents neighborhood provide proof of similar situations with *****. 

    Regards,
    ***** ****

Top Notch Tree & Landscape LLC is NOT a BBB Accredited Business.

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