Weight Loss
Slim4Life Weight Loss Centers - Greater Kansas City AreaImportant information
- Customer Complaint:Slim 4 Life's corporate office in Independence, Missouri handles all complaints against any of their locations in the greater Kansas City area.
Complaints
This profile includes complaints for Slim4Life Weight Loss Centers - Greater Kansas City Area's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I went to Slim4Life in Lee's Summit MO on 6-10-24 as I have needed to lose about 30 lbs. I have used them prior back in 2015; however, they were running a TV and a Web special for "Get 6 Weeks for Only $66!". Full disclaimer below direct from their webpage (we have a copy of the webpage we can send):
Get 6 Weeks for Only $66!*
ADD SEMAGLUTIDE MEDICATIONS WITH YOUR SLIM4LIFE PLAN ONLY $99 FOR YOUR FIRST 4 WEEKS
RESULTS GUARANTEED!
*All services included exclusive of products and prescriptions.
*Clients lost an average 3-5 pounds per week when they followed the program. Results verified by random study conducted by CPA Firm ***** ******** LLC.
During the intake, the person was speaking of the plan they offered and we mentioned all I wanted was the $66 plan for 6 weeks. The person we were speaking with was reluctant to move that direction with the plan saying we would have to purchase the products. Once we pointed out that the $66 plan does not require purchasing of the product but does say it is exclusive of the products, she went to call her supervisor. Roughly five minutes later she returned indicating they would not honor the $66 for 6 weeks unless we purchased the products as well. We said we would be contacting the FTC as that is Bait and Switch then we left.
This is a bait and switch promotion whereas in order to receive one you must purchase the other; however, nothing in their fine print indicates that to be the case.
Business Response
Date: 06/19/2024
Slim4Life's weight loss plans are low in calories and require the use of our specifically designed products to create the complete balance for safe and rapid results. Therefore, our promotions, including the one you referenced, explicitly state that they are "exclusive of products". This disclaimer is designed to inform potential clients that the discount is on our services and that additional products are required.
Slim4life does a complete medical history on all its clients to determine their plan. There are many factors that determine an individual's nutritional plan and which supplements they will use during their program. We collect this information in the very beginning of your program which allows us to guarantee 3-5 pounds of weight loss per week.
We regret any confusion that may have arisen during your consultation. Our staff is trained to clearly explain the terms and conditions of our promotions, including the role of products within our programs. However, it appears there was a misunderstanding regarding the application of the promotional offer during your visit.
Regarding the accusation of "bait and switch," we want to assure you that our intention is always to provide clear and accurate information about our services and promotions. The "exclusive of products" disclaimer is intended to be transparent about what is included in the promotional price and that additional products are required.
We value your feedback and take your experience seriously. In light of your feedback, we have reviewed our promotional practices to ensure that all staff members are reinforcing the clear communication of our offers.
Thank you for your understanding.
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