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Business Profile

Candy

The Freeze Dried Candy Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Candy.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased several items from this company but only received a partial shipment they left out about half the order but didn’t refund the amount for the missing items or send a separate packages. When trying to reach out to them through email there is not one and when you hit the word email it just cycles back to the same page. When calling no one answers the phone and it’s not a business phone it’s just says google subscriber not available and I left a message with no response. So there is no way to get a hold of them to discuss how to fix the problem. I feel like I got scammed. The candy was good but the handling of responding is a joke. I feel like the advertisement is incorrect when it say 100% guaranteed if it was there would be a clear way to reach out to them to fix the problem. I just want them to send the delivery I paid for or refund my money.

    Customer Answer

    Date: 12/09/2024

    This ******* I heard from the company today Dec 6, 2024, they are going to be replacing not only the items forgotten but adding a few extras. The man I spoke to was very kind and helpful. I will let you know if and when the items come in. I was treated very respectful and he apologized for the situation .

  • Initial Complaint

    Date:05/29/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May, 10th 2024 I placed an order on the ****** shop through the company The Freeze Dried Candy Shop. The order was for a total of 14 bags of freeze dried candy, which included 1 free bag from the seller for buying so many. I used a coupon that the tiktok shop provided me, as well as the sale the seller had running at the time to get an amazing price on this candy, I paid a total of $34.68 and saved $10 on the order. The seller printed a label for my order on May 10th and then never shipped it. I reached out on May 18th to the seller letting them know my shipping never updated. They messaged two days later and said they would let their shopping department know. Since my order, I have had a friend order from them and received her product in less than a week and she is much further away. It is my belief that they did not want to honor the pricing THEY offered, so they will just ignore me until the order is auto canceled and they don't have to provide the product. This is an absolute shady way to practice business! They also will not respond to tiktok shop I just want the product that I paid for.

    Customer Answer

    Date: 05/30/2024

    Good morning, I would just like to update this complaint, and possibly have it closed being as the seller shipped my items yesterday evening. I still have not received any type of communication from them and that's fine, all I wanted was the product I paid for. 

  • Initial Complaint

    Date:11/16/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter (*****) ordered candy. According to the tracking it was supposed to be delivered on 10/24. **** from the freeze dried candy store told me it was sitting at my local post office. I have spent hours and days talking with my local post offices and there is no package. The post office said they never received it. When I told **** this he never responded. My latest email to **** asked him if he expects this to be our problem and loss. He will not respond.

    Business Response

    Date: 11/17/2022

    The customer has received a full refund since they purchased our shipping protection for their order. We were trying to figure out what was going on and what happened with the post office so that we had all the details and to make sure the package was lost for good before we sent the refund. We do apologize that this process has taken time and has caused frustration on our customer's end. We vaule our customers and do believe that customer service is of great importance when running a company. Thank you for taking the time to reach out to us. 

    Customer Answer

    Date: 11/21/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Regards,



    ******* ******

The Freeze Dried Candy Store is NOT a BBB Accredited Business.

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