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Business Profile

Bank

Central Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Central Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Central Bank has 2 locations, listed below.

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    • Central Bank

      238 Madison St Jefferson City, MO 65101-3230

    • Central Bank

      PO Box 1021 Jefferson Cty, MO 65102-1021

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Central Bank business checking account under the name ******************* GRP.I had some questions about my account and I attempted to message the business banking manager, **** ***** ************************************* ********** blocked my email from being able to correspond with her and I thought this was very unprofessional of a central bank employee to block a customers email

      Business Response

      Date: 12/16/2024

      22653543-C6E4B

      Business Response

      Date: 12/16/2024

      The customer was contacted by the commercial lender assigned to his relationship to reiterate that he will handle any questions on his relationship. This is not the employee in the complaint. Thank you.

      Central Bank
      238 *******
      ***********************

      December 12, 2024


      Better Business Bureau
      ***********************
      *****************

      RE: Complaint ID - ********

      To Whom It May Concern-

      The following is in response to a complaint submitted to the Better Business Bureau and received by
      The Central ********** on December 7, 2024. The complaint concerned a customers email being
      blocked by an employee.

      We have communicated directly with the customer regarding the issue and consider this matter
      resolved.

      If there are further questions or concerns, please feel free to contact me.

      Thank you,

      ******* ********
      Deputy Compliance Officer
      ************************************************************************************

      Customer Answer

      Date: 12/16/2024

      Complaint: 22653543

      I have reviewed the business' response and am rejecting it because:
      Never heard anything 



      Sincerely,

      ****** *********

      Business Response

      Date: 12/17/2024

      An email was sent to Mr. ********* on Wednesday, December 11th asking him to reach out if he needed any assistance. Thank you.

    • Initial Complaint

      Date:03/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a loan with this company that I took out in 2021 for a Harley ******** motorcycle. On 12/14/23, I traded in the motorcycle for another one. The payoff was signed for by Central Bank in ***********, ** on 1/2/24. It was signed for by **************** at Central Bank. Somehow the payment got lost. The ***** tracking number was ************. We had to resend another payoff and they received it on 2/7/24. This affected my credit because it was reported to the credit bureau that I didn't make my payment. I lost 150 points on my credit report. I disputed it with Experian and they told me it was correct and would not be changed.

      Business Response

      Date: 03/20/2024

      See attached response.

    • Initial Complaint

      Date:04/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a checking account # ending in **** back in January on a special that Central Bank has going on where after having two more direct deposits with a cumulative $250 within the first 90 days.
      I went in to the local branch in downtown Branson, Mo the first of April to inquire as to when I could expect the deposit and the teller told me "the 26th of April" it would go into the account.
      I phoned the toll free number at 10am the morning of the 26th and was given a different story as to when the $300 would actually be put into my account.
      When a bank lies to you it not only ruins the value of the customer service but it also raises questions as to how stable that bank actually is and makes me wonder if I in fact made a mistake in what bank I chose to transfer my funds fro North Dakota to and if I should actually stay with that bank.

      Business Response

      Date: 05/03/2023

      Central Bank
      *** *******
      ********* **** ** *****
      May 3, 2023
      Better Business Bureau
      *** * ******** *** ****
      ** ***** ** *****
      *** ********* *** ********


      To Whom It May Concern-
      The following is in response to a complaint submitted to the Better Business Bureau and received by The Central Trust Bank on April 27, 2023. This complaint is regarding a new checking account promotional offer.
      Central Bank provides disclosures to customers for any promotional offers. The website referenced in the complaint lists the disclosures related to that specific promotional offer. In addition, Truth in Savings Bonus disclosures are provided at account opening. The disclosure states the bonus will be deposited into the checking account within 15 business days after account 1) meets all requirements and 2) has been open for 90 days. The customer was taken care of within those disclosed timeframes.
      We are sorry for any miscommunication the customer experienced. If there are further questions or concerns, please feel free to contact me.

      Thank you,

      Sincerely,
      ****** ******
      ****** ********** *******
      *****************************

    • Initial Complaint

      Date:11/16/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am struggling financially like so many people in the ** now. Central Bank has charged me ***** in overdraft charges in the last 2 weeks for **** in bank services fees. I contacted them 11/16/22 the customer service line and they would not take either off. How can someone pay that amount of money when they did not have the **** x 2 times to pay service fees. I have asked them to close my account but will not until those service fees are paid and I will keep getting them. I need my account closed and do not have the money to pay the service fees. ********************* account ******. Central Bank ******************************************************. Last 4 SS# ****.

      Business Response

      Date: 12/09/2022

      Central Bank ************ style="font-size: *******px; font-family: sans-serif;">238 Madison ************ style="font-size: *******px; font-family: sans-serif;">*****************************

      December 8, 2022

       ************ style="font-size: *******px; font-family: sans-serif;">Better Business Bureau************ style="font-size: *******px; font-family: sans-serif;">

      211 ********** Ste **** ************ style="font-size: *******px; font-family: sans-serif;">************************

       ************ style="font-size: *******px; font-family: sans-serif;">RE: Complaint ID************ style="font-size: *******px; font-family: sans-serif;">- ******** ************ style="font-size: *******px; font-family: sans-serif;">

      To Whom It May Concern************ style="font-size: *******px; font-family: sans-serif;">- ************ style="font-size: *******px; font-family: sans-serif;">

      The following is in response to a complaint submitted to the Better Business Bureau and received by ************ style="font-size: *******px; font-family: sans-serif;">The Central ********** on ************ style="font-size: *******px; font-family: sans-serif;">December 2, 2022. ************ style="font-size: *******px; font-family: sans-serif;">This complaint concerned frustrations ************ style="font-size: *******px; font-family: sans-serif;">over fees received************ style="font-size: *******px; font-family: sans-serif;">. ************ style="font-size: *******px; font-family: sans-serif;">We communicated directly with the customer ************ style="font-size: *********; font-family: sans-serif;">on ************ style="font-size: *******px; font-family: sans-serif;">December 6, ************ style="font-size: *******px; font-family: sans-serif;">2022,************ style="font-size: *******px; font-family: sans-serif;"> regarding the issue************ style="font-size: *******px; font-family: sans-serif;">. The issue has ************ style="font-size: *******px; font-family: sans-serif;">been resolved and customer ************ style="font-size: *********; font-family: sans-serif;">has opted to keep ************ style="font-size: *******px; font-family: sans-serif;">the************ style="font-size: *******px; font-family: sans-serif;"> account open.************ style="font-size: *******px; font-family: sans-serif;">If there are further questions or concerns, please feel free to contact me. ************ style="font-size: *******px; font-family: sans-serif;">

      Thank you, ************ style="font-size: 16px; font-family: serif;">

      Sincerely,

       ************ style="font-size: 16px; font-family: serif;">************************************* style="font-size: 16px; font-family: serif;">

      Retail Compliance Manager

      Customer Answer

      Date: 12/09/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    Central Bank is NOT a BBB Accredited Business.

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