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Business Profile

Bank

Jefferson Bank

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to finance a vehicle in December 2024. Jefferson Bank located at ***************************************************************************** is reporting a charge off debt account #*******-8979 in the amount of $5422. Also, an amount of $4406 has been sold to ***************************. I spoke to *************************** account #******* on March 9, 2025. I was told that they purchased the debt from Jefferson Bank. I sent two letters to Jefferson Bank requesting a 1099-C for the charge-off account. I have contacted Jefferson Bank by mail December 2024. Followed by a phone call in January 2025 after no information requested. I was told by the finance/collections department that they can in fact place both amounts on my credit report even if the vehicle was sold and charged off. I requested an explanation of the two amounts being reported by mail in writing. It has been over 90 days, and I still haven't received any documentation.

    Business Response

    Date: 05/12/2025

    We received this complaint today, May 12, 2025. We will reply within 7 days of today, by Monday, May 19, 2025. 

    Business Response

    Date: 05/19/2025

    Please see the attachment with our response letter. We are providing this within 7 calendar days from the date we received it, May 12, 2025.

Jefferson Bank is NOT a BBB Accredited Business.

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