We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Caterer

A Catered Affair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Caterer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We chose A Catered Affair to cater for my wedding this year. We had a made a deposit of $500 on January 6th 2023 to save the date of our wedding and the amount would go towards the total cost of their service. Communication between the owner was fine until we were notified by our wedding planner that the owner, *************** has been cancelling catering services last minute. As we are getting closer to our wedding day, we had reached out about this concern but did not have luck getting a response from the owner. We have repeatedly tried to contact anybody from the business and they did not have a physical location for us to go to. Recent ****** reviews of the business seems to confirm our concerns. We had no choice but to go with a different caterer in fear that they will cancel last minute.We are just wanting to have our initial deposit back from the caterer and an explanation of why they have not been responding.

  • Initial Complaint

    Date:08/22/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband, ****, and I, ********, just got married at ************ in ******* ******** on August 19, 2023.Our caterer was A Catered Affair and the owner *************** had been in contact with us. We paid a $500 deposit on our signed contract. And then we made the final two remaining payments, one was $2300.00. And the other was $2,085.73.I have the invoice for the $500 and the $2300, but he never sent the final invoice, but we have bank statements and Im attaching that.We signed the contract January 13, 2023. And were completely paid in full before the wedding. **** had called and confirmed everything week of our wedding. **** did not show up on our wedding day. He has not returned our emails, texts, or phone calls. We want our money back and would also appreciate if he paid for the food we did have to buy last minute to feed 140 people. We have a receipt. Rounding up, it was $600.

A Catered Affair is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.