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Business Profile

Fire and Water Damage Restoration

Servpro of Jefferson City

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

This profile includes complaints for Servpro of Jefferson City's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Due to unfortunate circumstances my property has been plagued with termites and mold. Servpro Jefferson City was recommended and I chose them for the job. I have been working closely with the OwnerDavid **** and Operations Manager, ****** ***** since the start of this project. I was informed back in October 2024 that this project would take 2 weeks; however, the project has gone beyond 5 months and the job is still not completed. The first post test was not conducted until January 16, 2025. I have been given excuse upon excuse as to why this job has been prolonged way past its intended completion date.During these 5 months I have received several electric bills surpassing $600 a piece on top of making monthly payments to Servpro in the amount of $1100. To be *****, this team and its continuous delays has cost me more money and heartache than I have ever experienced before. With each passing week it is a deadline that is missed. I personally decided to work with Servpro because I believed that they would have completed this task in a timely and professional manner but to my surprise that is not the case. Due to these continuous hiccups and missed deadlines, I am seeking recompense for lost revenue in the amount of Four Thousand Nine Hundred and Fifty dollars ($4950) upfront and that the April payment to be pushed to May 2025.I look forward to discuss the terms of getting this job completed and the reconciliation process. Regards,******** *****

      Customer Answer

      Date: 04/02/2025

      Once again, the basement has failed its 3rd post test. 

      Business Response

      Date: 04/17/2025

      Complaint ID # ********

      Business Response

      Date: 04/17/2025

      Our team at Servpro strives to make every job and job outcome a positive experience for our
      customers. When we accepted Ms. ****** mold job, we told her it would likely take 4 to 6 weeks to
      complete the remediation if there were no complications. We also told her some mold jobs are
      more complex than others where there may be additional mold sources not contained in the
      protocol provided by the industrial hygienist. We also told Ms. ***** that she needed to winterize
      her house so that her pipes would not freeze. Due to several unforeseen occurrences, i.e. extremely
      cold temperatures, discovery of water damage in the lower-level bedroom, kitchenette, and closet
      followed by water damage in the lower-level living room (which we had to remediate), emergency
      calls, our ?rst post test was conducted on January 16, 2025. The results indicated that the main
      level and attic passed, but the lower level did not. The ** advised that we reclean the lower level
      and duct work. We post tested again on February 5th, 2025. The lower level failed again, and the
      mold spore counts dramatically increased (an indication of hidden mold growth), which
      necessitated an additional scope of work to be written, at an additional cost to Ms. ****** On
      February 25th, 2025 Ms. ***** authorized us to proceed with the additional scope of work. We
      started again March 6th, 2025 this time tearing out multiple walls, removing the ceiling, and framing
      as well as a portion of the sub?oor. We completed ?nal cleaning and shut off our equipment on
      March 31, 2025. Post testing is to occur on April 1st, 2025. A couple of key points: 1. We reimbursed
      Ms. ***** for of her monthly electric bills ($1,379) as a gesture of goodwill. 2. Ms. ***** could
      have rented out the main ?oor and the upper level commencing January 16th but needed to do some
      refurbishments. There is a separate entrance to the basement which would have allowed us to
      complete the basement work while Ms. ***** was renting the upstairs. 3. There is no disputed
      amount of money. The customer owes us $36,880 for the original scope of work, $6,242 for the
      additional scope of work and $4,364 for the water remediation. While we both agree its unfortunate
      that the job is not totally complete, we have performed our work following the protocol and
      additional work that was unforeseen in a diligent and quality of work manner. We have over
      communicated with the customer through every facet of the job. We will be meeting the customer
      on April 16th, 2025 to resolve any issues.


      ***** ****

      **************

      Jefferson City, MO 65109

      **************

      Email: ************************************************************************************************************************************

      Customer Answer

      Date: 04/23/2025

      Complaint: 23145644

      I have reviewed the business' response and am rejecting it because:

      The reason for the rejection is because I was unable to rent out the top level due to the fact that they had to continue ripping out additional drywall in which more mold was discovered. I was informed by the mold insepector that the upstairs had to be retested after the additional removal. After Servpro removed additional drywall, the downstairs still failed test a third time before. Also, before the test took place, I went into the upstairs and immediately had a headache after 5 minutes of being in the home. I called the mold inspector and he informed me that the upstairs also had to be retested again. There was no way I was able to rent out the top portion with them still ripping out more mold.

      Sincerely,

      ******** *****

      Business Response

      Date: 04/30/2025

      Please review the attached response to complaint ********.

      Customer Answer

      Date: 05/08/2025

      Complaint: 23145644

      I have reviewed the business' response and am rejecting it because:

      Ive attached supporting documentation where the mold inspector stated that the home was unable to be rented during the mold removal. 

      Will be meeting with Servpro today May 8th to speak further in regards to this matter. 




      Sincerely,

      ******** *****

    Servpro of Jefferson City is NOT a BBB Accredited Business.

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