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Business Profile

Internet Services

Stimulus Broadband

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Stimulus Broadband's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've had Stimulus Broadband since 2/2/17 as my internet company. I also have a **** tv. I've had problems with my internet since January 2022. When I try to get on the internet it keeps routing. I contacted Stimulus Broadband and they said I needed a new router box. I purchased a new router box but that didn't resolve the problem. The problem is only on the weekends, and I begin having issues. On Friday it just continue to reboot until Monday. This continues to happen. They said I was out of internet data. So purchased more, but this issue has continued to happen even after paying bill. I've called customer service numerous times about the issue, and every time I make a complaint my internet is shut off. Recently I've called about the issue and asked to speak with a supervisor. A supervisor is not taking my calls or giving me a call back. I've tried to contacting a supervisor on 8/4/23 and tried again on 8/7/23 and 8/8/23
      When I've called customer service I asked about receiving a notice of when my bill was due. The person said an email was sent, and when I said I couldn't receive the email due to functions on my phone not working they just said it wasn't there problem.

      Business Response

      Date: 08/14/2023

      Customer receives a 3Mbps download package which he is maxing out. Our technicians have explained this as well as our customer service reps, he was offered a trial to increase his speed but at the end of the week trial declined to stick with that package. The service supervisor called and spoke with the customer today and explained again he was maxing his speeds and offered him another speed trial but he declined. Customer's service was interrupted in July to due past due June invoice and again on 8/4/23 due to a past due July invoice, but we do not interrupt his service because he complains.  We offered to assist him setting up the ACP program but he declined. I have attached an image showing his usage for the past 24 hours or so plus a billing statement showing past late payments for June & July. 

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