We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

My Fair Ellie

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my second complaint filed! A few weeks ago I made a purchase for a badge reel for only 5.50! It was due to be delivered to me on 3/24/25 . I reached out to this company for an *** as mine stated it was still in transit so I reached out hoping shed have other info. As of todays date I still dont have the item! Ive spend a lot of money with this. Company more than I should have be used youd think in good faith theyd have been more than willing to resend the item! I even send an email requesting either a refund or resend the item! These people are so ***** that they are refunding me my money just so that I have to repurchase the same item! Now why would I do that! Even Temu as cheap as their items are dont conduct business like this! They are telling me since they have not heard from insurance I basically would need to purchase again! I told these people in my email should it finally arrive if send one or the other back! This is not how a good business conducts and should treat a good loyal customer! Im not paying for sh again! Youd think that theyd have the common decency to resend the item verses refunding me to repay for something that I never received! No business operates like this! These people must think I have the item! Its ridiculous!

    Business Response

    Date: 04/16/2025

    Hi friends! 

    Chatona placed an order on 3/17 for one item for $5.50. We shipped that item on March 18th. On April 1st Chatona reached out to say her item had not arrived. **** tracking showed a delay in the shipment (was scheduled for delivery on 3/21 but said "arriving late"). We replied back immediately and stated that we could open a case with insurance after two weeks from initial shipment per our insurance policy and since the buyer did not purchase additional shipping insurance. She stated, "Im just going to file a dispute with my bank" as her reply. We replied saying it was not necessary as the item had been shipped, we would love the opportunity to make it right for her. We submitted the claim on the first day possible with the insurance company. She demanded a replacement or refund. We had not heard back from the insurance company but went ahead and refunded the purchase in full AND sent a coupon code for a future order. Chatona replied with "Now why would I ever order anything else from you! You are so ***** youd rather give 5.50 back verses to resend the item! Let me guess you think I received and and that ok lying about it! You can track it just as I can!  A whole 5.50 badge  buddie! Im sure this was a racially  motivated decision ! This is the dumbest thing Ive ever heard of!" We love every opportunity to work with our customers and we are so sorry we disappointed her in this shopping experience. Thanks for your time!

    Customer Answer

    Date: 04/17/2025

    Complaint: 23177504

    I have reviewed the business' response and am rejecting it because: the business did send me that correspondence as well as my 5.50 back but as I provided I wanted a replacement of the item not my money back! They refunded my money just to repurchase because of their unwillingness to replace! Its ridiculous and bad business! They are for sure that an item that I was due to receive on 3/24/25 that hasnt arrived you will come! Ridiculous even stores like Temu, ****** etc will replace lost or not received items refunding me my money just to repurchase was ridiculous! Ive been a faithful loyal customer! Ive spent a great deal of money witg these people and to be handled this way overcome 5.50 is absurd! I even told them in an email that should the item come if they replace it Id send one back! They stated That they refunded me and sent a replacement that is absolutely false! Ill never order from these people again and I want everyone to know what type of business I received 




    Sincerely,

    ******* *****

My Fair Ellie is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.