Complaints

This profile includes complaints for Central Trust Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Central Trust Bank

  111 E Miller St Jefferson City, MO 65101-2915

• 

  Central Trust Bank

  238 Madison St Jefferson City, MO 65101-3230

• 

  Central Trust Bank

  PO Box 779 Jefferson Cty, MO 65102-0779

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024, we returned our leased vehicle to *************, which was financed through Central Bank. Today, March 1st, 2025, we received a letter from an attorney demanding payment for personal property taxes that Central Bank paid on our behalf. This is the first correspondence we have received regarding the outstanding personal property tax. My husband **** checked our Central Bank online account, which showed that nothing was owed. Why were we not issued a bill prior to this letter? We have now been informed that we need to contact a collection agency to make the payment. We will do so on Monday, March 3rd, but we are insisting that any negative reporting be removed from our credit score.If this affects our credit score negatively in any way, we will file a complaint in court to seek compensation for any damages that have occurred due to this oversight.

  Business Response

  Date: 03/04/2025

  We received this complaint Monday, March 3, 2025. We are researching and will reply within two weeks by March 17, 2025.

  Business Response

  Date: 03/14/2025

  Central Bank
  *************************************************************************
  
  March 14, 2025
  
  Better Business Bureau
  ***************************
  *******************
  
  RE: Complaint ID- ********
  
  To Whom It May Concern,
  
  The following is in response to a complaint submitted to the Better Business Bureau ("BBB") and received
  by The Central Trust Bank (Central Bank) on March 1, 2025. This complaint concerned outstanding
  Personal Property Tax (PPT) due.
  
  We understand you returned your leased vehicle to the original dealer in October, and pursuant to
  Missouri law, the property tax is assessed for the entire year if you are in possession of the vehicle on or
  after January 1st. Central Bank pays the assessor and assesses the *** to the lease account. Since the
  2024 PPT was not assessed to your account until 2025, as of November the account did not show any
  outstanding amount owed. We apologize if the bill did not arrive in the mail, and we can assure you that
  we do not report property tax delinquencies to the credit bureaus. We are simply asking you to
  reimburse the bank for the assessed amount the bank has paid on your behalf.
  
  Because responses are publicly posted on the Better Business Bureaus website, we provided a response
  directly to the consumer today, including specific payment information or amounts in connection with
  this complaint along with outstanding PPT due.
  
  If there are any further questions or concerns, please feel free to contact me.
  
  Thank you,
  
  ******* *********
  Commercial & Installment Lending Compliance Manager
  ***********************************************************************************

• Initial Complaint

  Date:12/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a account the was paid off in november and this bank is still reporting that I have a balance with I have a copy of the release in my hand I called them and asked for this to be fix but the credit person hung up on me and i called many times and no help I contact the credit bureau but the central bank still has it on my report that I owe a balance

  Business Response

  Date: 12/08/2023

  Please see the attached response.

  Central Bank
  238 *******
  ************** ** 65101
  
  December 8, 2023
  
  
  Better Business Bureau
  **************************************
  *********, ** 63102
  
  RE: Complaint ID- ********
  
  To Whom It May ****************** style="color: rgb(0, 0, 0); font-family: Verdana; font-size: 11px;">
  The following is in response to a complaint submitted to the Better Business Bureau ("BBB") and
  received by The Central Trust Bank (Central Bank) December 3, 2023. This complaint concerned
  frustrations the customer has with credit reporting status after loan payoff.
  
  Per our records, this loan paid off on 11/02/2023. Central Bank sends the electronic file monthly to
  update credit files with the three major credit reporting agenciesEquifax, Experian, and Transunion.
  The file is sent after processing the last business day of each month. We confirmed that the file
  provided after 11/30/2023 processing reported this loan as Paid/Zero Balance. It is the responsibility
  of each reporting agency to update their records with the information we provided in a timely manner.
  
  
  
  Thank you,
  
  
  
  *********************************
  Commercial & Consumer Lending Compliance Manager
  *******************************************************

  Customer Answer

  Date: 12/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/17/2021, I entered into a consumer credit transaction with a marketable security in the form of a Retail Installment Contract with GRD Imports, Inc d/b/a/ ******** **** ** ******** *** ********** regulated by Missouri state laws and federal laws, Regulation AA, Regulation B, TILA, Regulation Z, the Federal Trade Commission Credit Practices Rule, FDIC, Department of the Treasury and the IRS. The RISC was assigned to Central Trust Bank who entered into a Promissory Note with GRD Imports, Inc. and assigned security interest of my vehicle to Central Trust Bank. Central Trust Bank acting as a servicer has failed to follow lawful protocals of a Promissory Note with collateral attached for more than one year which is to provide proof of Surety from the Secretary of State of Missouri that protects the transaction and provide me a signed copy of the Promissory Note. Both Central Trust Bank and GRD Imports were sent a revocation of security interest and a Notice of Dishonor of security interest. As well as I requested Billing Error Notice from Central Trust Banks in an effort to that Central Trust Bank properly validate this Promissory Note according to the Patriot Act as regulated.
  
  The account was opened as a loan. Central Trust Bank has had me under duress and threat of repossession of the security collateral if I do not transfer federal reserve notes or floating rate notes by Electronic Funds Transfer Act monthly for satisfaction of principal and interest to Central Trust Bank fraudulently in flagrant violation of 12 U.S. Code § 582 which is a federal crime for a financial institution to make such a request. I have requested under oath for validation of the Promissory Note with the bank according to GAAP principles and in good faith allow me to properly Tender the bonds through the Treasury but Central Trust Bank has willingly failed to follow the law.

  Business Response

  Date: 09/29/2023

  To Whom It May Concern,
  The following is in response to a complaint submitted to the Better Business Bureau ("BBB")
  and received by The Central Trust Bank (“Central Bank”) September 28, 2023. The complaint
  is related to Ms. ***** installment loan with Jefferson Bank, a division of The Central Trust
  Bank.
  Ms. ***** submitted this complaint to the Consumer Financial Protection Bureau in late August
  and Missouri Attorney General earlier this month. We have submitted our response to those
  complaints on September 27, 2023
  Thank you,
  ***** *****
  Commercial & Consumer Lending Compliance Manager
  *****.*********************

  Customer Answer

  Date: 10/06/2023

  Central Trust Bank has continued to willfully and flagrantly violate my consumer rights by not providing the required disclosures and documentation regarding this loan.  There was a fraudulent noting of the lien in this transaction in order to induce fraudulent security interest when the RISC was sold to them from GRD Imports.  I have a Bill of Sale that says nothing about this bank and I didn't find out they were on my title until I went to apply for disabled tags.  If I am the alledged debtor of this loan, why would Central Bank and Trust a wire transfer agency of the Treasury not send the monthly checks and bonds to the Treasury as I requested?

  Be advised that I requested accounting via
  CFPB and certified letter of the Promissory Note 25765698689 according to GAAP and
  GAAS from Central Trust Bank’s public and private side according to 12 U.S.
  Code § 1431 (Powers and Duties of Banks) in accordance with the Federal Reserve
  Banks Operating Circular No. 10 regarding Lending effective July 16, 2013, as attached
  for reference.
  
  Also, requested in my August 22 complaint
  to the CFPB, I specifically requested the following additional information regarding
  the above-described secured negotiable instrument, Promissory Note in which said
  information was omitted and my previous requests ignored.  It was again ignored in your September 27,
  2023, reply to the CFPB.  I requested the
  following disclosures regarding the Promissory Note according to your role
  under Title 12 of the USC § 1431:
  
  A copy of the original signed Promissory Note *********** signed by the Borrower and the date it was signed showing the endorsed check and deposit according to GAAP and GAAS.
  A thorough and full accounting of the Promissory Note from the public and private side of the bank according to GAAP FAS133, FAS5, FAS95 principles along with the Promissory Note’s assigned CUSIP number from the Treasury Department.  If this Promissory Note is being sold publicly on the NY Stock Exchange as a security package or mortgage-backed package to secure funding for the bank, include those details as well.
  Please provide the daily interest rate for every bond, debt instrument and floating rate note that has been applied to the Promissory Note sent via Electronic Funds Transfer since 1/1/2022.  Daily as well as quarterly.
  Please provide the applied monthly debt interest and principal.
  What is the rate type of this marketable security, Promissory Note?
  Please include a copy of all details reporting to the bureaus regarding the borrower reporting on this loan.
  Please note, Central Trust Bank acquired a
  marketable security in the form of a RISC from GRD Imports, Inc. with attached
  security interest that was converted it into a Promissory Note, I have sent you
  a total of 13 bond checks for remedy of this account by registered mail from
  the United States Post Office in their proper form UCC § 3-603, and to date, Central
  Trust Bank has willfully and purposefully not credited those checks to the Promissory
  Note accounting GAAP AP/AR but did not return any of them which totaled $19,500.
   Section B UCC § 3 603 “If tender of
  payment of an obligation to pay an instrument is made to a person entitled to
  enforce the instrument and tender is refused, there is discharge to the extent
  of the amount of the tender, of the obligation of an endorser or accommodation
  party having right of recourse with respect to the obligation which the tender
  relates.”   
  
  Again, I as the alleged beneficiary, I am
  requesting that you please properly remit and wire the Bonds and the original
  Promissory Note to the Treasury Department to the following account:
  
  TREASURY DIRECT
  ABA Number:  *********

  Account Number not disclosed.
  
  Please update the Promissory Note to
  reflect the principal and dividend interest to be noted on the account in the
  amount of $19,500.  Further be advised
  that the security interest in the vehicle has been revoked and a copy filed
  with the Revenue Office and the Secretary of State according to 12 CFR § 226.15
  and Regulation Z.
  
  Please cease and desist all communications,
  harassment and abuse in reporting and defaming me to the bureaus without my
  consent.  I dispute the validity of this
  debt and until such time as this matter is properly disposed of you, your
  agents nor assigns have my permission to use my social security number as
  identified in the Fair Credit Reporting Act of 1970 and the Patriot Act for any
  reason including opening accounts, securing loans, perfecting security interest
  or reporting purposes.  You do not have
  my permission to be in possession of any of my personal identifying information
  for any reason or filing any documents ex offico.  I have not given Central Trust Bank
  permission to open a personal account with your bank for any reason. 

  Business Response

  Date: 10/11/2023

  Central Bank
  *** *******
  ********* **** ** *****
  
  October 11, 2023
  
  Better Business Bureau
  *** ** ********* ***** ****
  *** ****** ** *****
  
  RE: Complaint ID - ********
  
  To Whom It May Concern,
  This is a follow-up response to a complaint submitted to the Better Business Bureau ("BBB")
  and received by The Central Trust Bank (“Central Bank”) October 9, 2023. The complaint is
  related to Ms. ***** installment loan with Jefferson Bank, a division of The Central Trust
  Bank.
  Ms. ***** submitted this complaint to the Consumer Financial Protection Bureau in late August
  and Missouri Attorney General in September. We submitted our response to those complaints
  on September 27, 2023. We have no additional information until she takes action to complete
  the 4506-C form for tax years 2021 and 2022, requested in our previous response. Ms. *****
  needs to select item 7 -Wage and Income Transcript, so we call pull the tax transcripts from the
  IRS. The form can be returned to us at ***************************************.
  
  Thank you,
  
  ******* *********
  Commercial & Consumer Lending Compliance Manager
  *********************************

  Customer Answer

  Date: 10/20/2023

  At this time, I will exercise my rights to privacy under the Federal Privacy Rights of 1974.  I refuse to share my personal identifying information with a bank that lacks integrity nor follows the law.  I will followup with any entitlements in federal court.

  Under Missouri law, I am entitled to information as a consumer under the FDCPA and FCRA.  I have not received the requested information.