Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment
  250 hold the apartment fee while I was trainng at my new job
  Last week
  I got in town this week on Monday and I immediately went to look at a place
  refundable
  IT was horrible smelly
  I declined on the place
  Waited til Wed and asked ******** that I wanted a refund
  at 4 when I got off they then said they would not refund me the money
  Im out of
  no place still at
  dirt
  920

  Business Response

  Date: 09/14/2023

  We charge everyone that applies a $250 hold fee, that hold fee takes the apartment off the market.  If we deny your application for any reason, we will return your hold fee.  If you change your mind for any reason, we keep the hold fee for not having the apartment on the market.  

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hawthorne Park Apartments are withholding my 250.00 hold the apartment fee. I decided that I didn't want the nasty apartment after viewing it and they said they would return it. Please advise.

  Business Response

  Date: 09/11/2023

  It is our policy that once you pay the hold fee, to reserve an apartment for just you and you cancel on us after being approved, you forfeit your Hold fee of $250.00.  He was told this before paying.

   

   

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been here a little over a year. We have had to fight with the Maintenance about the toilet, they found a bunch of coins, the toilet would flush liquid but would not flush solid. Middle of February they finally went on ahead replaced the toilet. When we moved in we found both bathtub to be extremely dirty and they had been painted instead of replaced. The paint came off and we notice lots of rust. In the mean time if we had any kind of maintenance issue it took at least 30 days to get anything accomplished. They replaced the refrigerator but it was just as bad as the first one. I would freeze the coils. I would like to see half of any of the money we paid for rent. We had issue with bed bugs after 5 months of moving in.

  Business Response

  Date: 03/22/2023

  March 21, 2023
  
  ****** ******** ******
  *** ** ********* ***** ****
  *** ****** ** *****
  
  Re:         Compliant
  ID ********
  
  To whom it may concern:
  
  Thank you for forwarding the complaint to our attention,
  unfortunately we had not received it previously.
  
  We dispute the facts provided by Mr. ********.  All of Mr. ********’s requests have been
  handled in a timely manner:
  
  Mr. ******** submitted work order #****** on December 28, 2021.  Upon reviewing the toilet, it did work but not optimally, so a new commode was ordered.  Due to supply chain issues the commode was backordered and received in February 2022. The toilet was replaced in February 2022.  No additional work order for the commode were submitted until April 14, 2022, work order ******.  The work order was cancelled by the resident on April 15, 2022. 
  It is not uncommon for tubs to show wear and stains. The tub is structurally sound and was painted to continue its useful life. 
  Mr. ******** submitted a work order on May 19, 2022 regarding his refrigerator.  The tech defrosted the refrigerator, and it was working.  Mr. ******** did not submit another request for his appliance until December 19, 2022 at which time the refrigerator was replaced with a refrigerator from a vacant unit.  To date, Mr. ******** has not submitted another work order.
  Mr. ******** moved in on November 19, 2021.  Mr. ******** reported an issue with bed bugs in July/August 2022.  Per his lease agreement the bed bugs were treated, and Mr. ******** was billed for the service on his ledger.  Mr. ******** filed a claim with his renter’s insurance and was paid for the claim but failed to turn the funds over to Hawthorne Park.  Mr. ******** then reported a bed bug issue in November 2022, the unit was inspected and treated again.  Per the Lease Agreement Mr. ******** was charged for this service as well.  Mr. ******** disputed the charges indicating the lease holders did not bring them in.  All surrounding units were inspected following the dispute and the only instance of bed bugs was Mr. ********’s apartment.
  
  I appreciate Mr. ******** bringing his concerns to our
  attention.  After reviewing all the
  documentation and details, no refund or concession is due.
  
  Thank you for forwarding these concerns to our attention.
  
  Sincerely,
  
  
  ***** ** ****, CAM, CAPS, ARM
  Regional Vice President