We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Construction Services

Bax Homeworks LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Services.

Complaints

This profile includes complaints for Bax Homeworks LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bax Homeworks LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Bax Homeworks LLC

      5003 Contractors Ln Jefferson Cty, MO 65109-5887

    • Bax Homeworks LLC

      1902 Green Berry Rd Jefferson Cty, MO 65101-2328

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I don't know the date within the last couple of weeks. I'd have to look up the paperwork. I'm sorry I'm just so frustrated over this. This concerns a botched installation of two bathrooms and hand railing and pickets. I paid most of this bill but I will not pay the last bill when I have to now hire another contractor to fix what they have damaged. Most of everything is damaged or put in incorrectly. I have pictures to back this up. I've been in contact with these people now. They are charging me late fees. One of the guys even gave me his personal number. He put it in. My phone personally said call me on a Friday or Saturday night. What's that supposed to mean he was going to come fix all this on a Friday or Saturday night? I'm confused. If someone could please help me with this I would greatly appreciate it I can send you pictures and documentations via email. I am seeking to not pay the last week because everything was done wrong and has to be redone and I may even want a reimbursement for the stuff that was done in the bathrooms cuz it was done incorrectly not to mention stuff they broke. They didn't even add the pipes to my tub. There for the water went through my ceiling. When I tried to take a bath it was a heavy mess and even got on my lawn mower and other things I had downstairs

      Business Response

      Date: 04/26/2023

      We have tried to work it out it out with the customer multiple times, but they have refused. We are a time and materials company. The customer bought all the material. Bax Homeworks will not refund the labor. The client had another contractor come in before us and accused them of similar things. Bax Homeworks came in to fix the old contractor's work. The client is doing a similar complaint with Bax Homeworks. Bax Homeworks offered to fix some of the issue with the client, but the client refused. Client wants Bax Homeworks to pay for another contractor. Bax Homeworks will not pay to have another contractor do the work. Bax Homeworks has confirmation from customer about job being done correctly. Bax Homeworks is a time and materials company and customer can have us stop at any moment. 

      Customer Answer

      Date: 04/26/2023

      Complaint: ********

      I am rejecting this response because: I have several more pictures but this would only let me upload so many. I'm not sure how to get you all the photos, but everything in these photos is completely brand new, bought at the store and installed by bax if I could get all the pictures to you. If you have a way where I can send you all the pictures you can see more photos of all the bad workmanship and the damaged products that we purchased brand new from the store in the box. So please provide some way for me to send you the rest of the photos. This only allowed me to upload just a few



      Sincerely,

      ********* ******

      Customer Answer

      Date: 05/01/2023

      I have attached as many photos as the email would allow  me I will send another and with video showing you how when I took a bath the water went through my ceiling because they failed to attach the products they installed now I'm concerned about mold as well. Not to mention the damage it did to my ceiling and the items in my garage I'll send that video in the next email .

      Here is some video of what happened when I first tried to take a bath from the second bath they installed in our home. They did not fix the first bath like they said they would. After botching our shower in the first bathroom. They went on to actually do more damage to the house and the products that we had bought to be installed. Here is a sample video of the first time I tried to take a bath.

    Bax Homeworks LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.