Complaints

This profile includes complaints for KLV Trek Zone's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  KLV Trek Zone

  1451 Industrial Dr Jefferson Cty, MO 65109

• 

  KLV Trek Zone

  276 Flora Dr Jefferson City, MO 65101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a purchase agreement wit MDW direct center. They sent me the bank information and I wired the money. I talked to 2 different sales people. The phone numbers was ************* and *************. I cannot get ahold of them now for delivery or refund.

• Initial Complaint

  Date:06/07/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In my supporting documents there is a record of events that I typed up with dates and an outline on my case,In short I took out a loan at my bank to purchase a skid steer from KLV Drive Hub. On 05/0/2024 my bank wired the money to the account provided and on 05/24/2024 when I called to get delivery information I realized that it appeared to be a scam. To date I have not heard anything other than my bank said they have reached out to the bank where the money was sent asking for a refund but have not gotten a reply.

• Initial Complaint

  Date:06/07/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a camper that was not delivered and the business wont answer calls

  Customer Answer

  Date: 06/07/2024

  I have about a 30 page PLEA for HELP document. I am not that savy on a computer to be able to send by e-mail. I request a mailing address to where I can send this information. It contains a Purchase Agreement, Banking Information on KLV, Copies of e-mails, etc. Please provide me a mailing address.

  Customer Answer

  Date: 06/18/2024

  I believe myself to be a victim of fraud and I seek your assistance in an effort to retrieve $14,600.00 and hopefully prevent others from being scammed as well.

  The Following Are The Facts

  On or about May 21, 2024, I saw a nice camper for sale on ******** by KLV Trek Zone.  I messaged their advertisement and inquired as to how I might purchase this camper and was sent a purchase agreement that seemed to be very professional as well as one that provided me a guarantee of a return of my money if I were not satisfied.  The purchase agreement was signed and required my signature.

  I returned the purchase agreement and received KLV's banking information where I was to wire them the total purchase amount of $14,600.00.  I went to my bank (Truist) the next day on May 22, 2024 and secured a personal loan for the campers purchase amount.  I provided Truist with the banking information provided to me by KLV and asked that they wire the money for the camper to a ***** Fargo account belonging to the seller.

  A family member advised me that I might be a victim of fraud.  He had Googled the company's site and could find no physical location.  The next day after the wire transaction I contacted the ***** ********** at ************ and told them of my suspicions.  I asked about ***'s account *********** and whether or not it was an active account.  I was told that the account was active but no other information could be provided.  I was told again that the account was active on the 28th.  ***** ***** told me that I would need to go through my bank (Truist) to get any help.  They told me that my bank would have to initiate any process to retrieve my money.

  Also on May 23rd I talked to a Truist representative at a ***** number.  A Truist representative filed me a dispute claim whatever that is but seemed more concerned about obtaining information from me that I had authorized the wire transaction.  The Truist rep gave me a claim # (C-202405232865) as well as a phone number *************) for which I was to call in order to be kept informed as to ******'s investigation.  I was told that I was placed on a higher level of concern when I called back the next day. 

  I have called Truist several times concerning updates but little to no information has been provided except and until May 31st.  On this date and by phone I was told my dispute had been denied and no explanation would be provided by ******.  I received an email on this same date stating that they will send updates on my claim.  I called on June 2nd concerning the mixed messaging and it appears that a claim was denied about me claiming that I had not authorized the wire transaction for which I have never argued.  I suspect but cannot say with any certainty that ****** is doing any investigation or if they have as much as talked to ***** Fargo about holding my $14,600.00 until this dispute is resolved concerning whether or not KLV is scamming their banking customers.

  I have been unable to get a phone call answered and or returned from KLV since on or about May 23rd or 24th.  I did receive an email on the 23rd stating my camper would be delivered on Wednesday, 6/5/24 at 6pm.  I finally got a call answered by KLV on June 3rd and got confirmation on the delivery date.

  I was feeling good about my campers delivery date and felt a lot less worried that I was being scammed by KLV.  The camper was to be delivered to the residence of my grandson located at ***************************************************************  I called KLV at 5pm on the delivery date and to my surprise got my call answered by who sounded like the same lady that I had always talked to.  She said they should be making delivery and she would call for details as to where they were.  She called me back after a few minutes and said she couldn't find out anything but would continue to try to get information.  She never returned my call and the camper was not delivered.  As of the date of this letter the same camper in question is yet being advertised on ******** but by a different company.  *********** now offering the camper is Premium Wheels LLC.  It's the same advertisement displayed on ******** by KLV.

  Not to give up and having hopes in our law enforcement, banking regulators as well as other should be concerned about fraud agencies please find a list of those being provided this "Request for Help" along with all banking information, buyer information, seller information in regards to this scam.

  The information contained herein is explained as follows:

  1. Document one is providing a copy of the purchase agreement provided to me by KLV, the seller of the camper.

  2. Document two is a copy of the banking information belonging to KLV and instructions on making the wire transfer.

  3. Document three is a copy of the wire transfer information which was provided to me by Truist dated 5/22/24.

  4. Document four is a copy of an email dated 5/31/24 from Truist stating that they have received my claim and will keep me updated.  Also a copy of the Truist letter to me concerning their investigation is being provided.

  5. Document five is a copy of an email wherein I responded to KLV about their delivery date of the camper.  I was requesting confirmation.

  6. Document six contains copies of complaints that have been filed thus far as of 6/7/2024.  Also a copy of a letter to KLV demanding my money back because they failed to make delivery of the camper.

  In closing please mail to me at my above mailing address any and all complaint forms, authorization requests or other information that might be helpful to me in order that I may pursue my money and prosecution of these scammers.  While I prefer regular mail my email is ************************.  I also would appreciate a phone call from anyone with suggestions and or advice.  I thank each and everyone for your concerns and willingness to help.

   

• Initial Complaint

  Date:06/06/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scammed out of $5400.00 JBT Wheels Junction, for the down payment on a tractor Tractor was never delivered, and the contact numbers has been disconnected.JBT Wheels Junction *********************************************************** Number **************

• Initial Complaint

  Date:05/31/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 5/21/24 ,We paid total amount $7,000.00. They were going to provide a 2008 Bobcat 325 mini excavator. The dispute is the machine never was sent .Called them and phone was not taking any calls .I emailed them but nothing in return.We talked to ************************* ,*********************** .but they never returned calls back .********************* ****** CEO MDWDirect Center is who sent the paper work with his signature on it .We was told that shipping was total amount due when machine was to be dropped off .amount $416.00.The account number we got to send the money transfer to is ********** ,Routing # ****************************************************************************************** ,Beneficary Earn&Change LLC. Address ********************************** .Wire Reference RD1301123017. .No order number given just stock number 5595 serial number *********. Equipment purchase agreement #PAM24052153181 , invoice #is RD1301123017 . refund policy is 10 days ,delivery 7 days .No tracking number given . The adversting was on ******** ,marketplace ,video . We have tried many times to contact them but every time phone says not working .