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Business Profile

Cleaning Services

Dana's Cleaning Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 21st I went with Danas cleaning. Danas crew came in and broke the glass part of my stove door when pushing the oven back in place 2 hours before my final move out inspection with *******************. **** assured me in writing that it was her fault, that things would be okay, and that she will do WHATEVER it takes to make things right for me including buying a new stove. Due to the damage **** caused the property manager unfortunately did end up having to replace the stove and now **** has turned back on her word, leaving me with a $650 bill. Plus the $200 I paid for her cleaning. She thinks that she can just buy a used stove or part somewhere and make things better when that decision isn't even up to me, its up to the property manager and owner of the property. The apartment manager went ahead and replaced the whole stove and **** will not even give me a partial refund for the damages she caused.

    Customer Answer

    Date: 03/09/2024

    The issue has been resolved and I am receiving a full refund. No need to pursue this anymore. 

Dana's Cleaning Service is NOT a BBB Accredited Business.

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