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Business Profile

Construction Services

Burkhart Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/30/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Burkhart Construction was hired to complete a garage remodel.

    The company provided a written estimate for the job which states in a highlighted section "THIS IS ANTICIPATED COST ONLY - ACTUAL TO BE BILLED AT $42.50 PER MAN HOUR AND COSTS DIVIDED BY .8". However, when the contractor invoiced for job, they charged $10,200.00 ($8500.00 for "**** ***** ***********" plus an additional $1700.00 / 20% premium on top of that which is included in the "BCI Contractor Fee") for a subcontractor they hired to furnish labor for the job.

    The laborer from **** ***** *********** spent 69 hours on-site to complete the work, and we should have been billed $2932.50 for his labor instead of $10,200.00. I am effectively being charged $147.83 per hour instead of $42.50 that is stated on the original estimate.

    I have contacted the business several times to resolve the issue, but have gotten nothing but insults in response. I am requesting the business adjust the charges for the "**** ***** ***********" and the "BCI Contractor Fee" on the invoice, and I believe the charges should be as follows: *** ****** $3029.50
    ****** *******l $375.45
    ******* ****** $16.84
    **** ***** *********** (Labor 69 hours @42.50 per hour) $2932.50
    *** ****l $1897.75 ***** $1884.14
    BCI Contractor Fee (20% of materials) $1440.74
    BCI Labor $488.75
    Total: $12065.67

    Total that has been billed: $20118.35
    Difference between billed amount and what we believe we actually owe: $8052.68

    I have included a copy of the original estimate and the invoice we received, and any assistance is greatly appreciated.

    Business Response

    Date: 11/17/2022

    I did a $20,000 job for him and he was happy with it.  I haven't been paid anything yet.  He is not responding to phone calls and I am seeking legal action.

    Customer Answer

    Date: 11/17/2022

    Complaint: ********

    I am rejecting this response because: The job is far from perfect, but we are ready to move on. However, we continue to dispute the amount of money were billed for labor on this job, and payment that we believe is owed has been sent to the business.Sincerely,



    **** *****

Burkhart Construction is NOT a BBB Accredited Business.

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