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Business Profile

Denturist

Affordable Dentures and Implants

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Denturist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to have crowns and implants done. They gave me once price on the procedure and changed it later. They did not give me crowns. Something was wrong with the impressions they made.. They now want an extra ******* for finish the for crowns. (I have one crown and two have not been completed.)

  • Initial Complaint

    Date:11/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They did a mouth extraction on Monday. I was in so much pain. I have been trying to contact them since Tuesday and they have not returned my calls. I need them to contact me about the issues I am having. No one will reach out.

    Business Response

    Date: 11/23/2022

    Ms. ****** was in the office this morning and we spoke at length regarding her experience. Unfortunately, the night after she was seen for surgery, we had a major plumbing leak and our server was destroyed. Since our entire system is dependent on computer access, we were unable to open or even communicate with patients who were in our system, other than to send a text or email message notifying them that we were unable to open.
    She was seen by the dentist today and is scheduled to return to the clinic in a few days to get her back on the right track. We apologized for her experience and assured her that we will do our best to make sure she is taken care of.
    After our discussion, Ms. ****** seemed to be in a better frame of mind and willing to entrust us with her continued care. 
    Thank you,
    ******* ****

Affordable Dentures and Implants is NOT a BBB Accredited Business.

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