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Business Profile

Electric Bike and Scooters

Ballard Pacific Resources

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Bike and Scooters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 12 volt ride on *** in December 2024. It has been ridden very little as we were waiting for nice weather. Now it won't reverse and it grinds and doesn't work correctly going forward. There are two more months left on the warranty. Ballard Pacific Resources, **** is the name on the warranty. It specifically says not to return to the store where purchased (*******). The warranty states "Ballard Pacific Resources, **** will pay all labor costs connected with the repair or replacement of all parts covered". After calling the 866 phone number, the person on the phone says that they only trouble shoot and send out parts and that I would have to fix it myself after receiving the parts. I read her the warranty and she said sorry. I also told her the warranty says that if there is evidence that the owner tried to repair the toy, it voided the warranty. They won't take the atv back nor will they refund my money. She said to take it back to *******. I told her the warranty also says NOT to return to the store and that the 90 day return policy for a store return was over. She said that she was sorry but there was nothing she could do but send me part to put in with instructions. I told her even if that was done that the same thing would happen again. It was barely used.

    Business Response

    Date: 05/21/2025

    Unfortunately, we do not go to anyone's home to repair toys, we are a parts only business that assists the consumer over the phone with diagnosing the issue and sending out the part to them. The consumer is still under warranty with us, and we would be more than helpful with sending the replacement part to her, but per policy we do not provide refunds.

Ballard Pacific Resources is NOT a BBB Accredited Business.

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