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Business Profile

Fast Food Restaurants

KFC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 20, 2025, I placed an online order for 8 pieces of fried chicken at 2:00 PM, scheduled for pickup at 4:00 PM. Order number was *********. I arrived at the store at 4:15 PM, only to find that my order was nowhere to be found.I spoke with the on-duty manager, who refused to provide her namean immediate red flag in ********* asked why my order, placed two hours in advance, was not ready. Her response was both dismissive and absurd: she claimed that two hours was "simply not long enough" to prepare 8 pieces of fried chicken. Without further explanation, she walked away and passed me off to an assistant manager named ****.**** informed me that the store does not honor scheduled orders at all. According to him, only customers who physically show up are served based on whats available at the moment. The fact that I had placedand paid formy order ahead of time was irrelevant to them. I was told I could either wait another hour or call the 800 number for a refund.I followed their instructions and contacted the 800 number multiple times, only to be denied a refund. I was told the only option was to return to the store and ask for the food. That is completely unacceptable. I paid for a specific order, scheduled for a specific time, and the store failed to provide it. Forcing me to waste more of my time and effort to chase down what Ive already paid for is not a solutionits a slap in the face.On a side note, every other local store Ive ordered from has consistently had my food ready at the scheduled time. Theyve made it clear that once you pay and set a pickup time, your food is prepared and ready whether or not you arrive right on the dot. This store, however, has repeatedly failed to meet that standard. Every single time Ive placed a scheduled order here, the food has never once been ready on time. They pretend to offer scheduled pickups but in reality, operate on a first come, first served basis while making a mockery of the scheduling system.

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